Case Intake Coordinator III

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Oversee the management of intake overflow and ensure that all inquiries are addressed in a timely manner.

• Assist with the intake processes for case managers.

• Guarantee that all records and information are complete and accurately entered into the company's systems.

• Collaborate with internal teams to facilitate case progression and meet client service requirements.

• Provide support for initial onboarding activities related to new cases.

• Handle incoming phone calls and respond to emails in a professional and prompt manner.

• Review, organize, and maintain documentation for clients.

⛳️ Requirements

• Dependable and reliable.

• Excellent customer service abilities.

• Professional telephone etiquette.

• Experience with quality assurance.

• Proficient in English.

• Strong written and verbal communication skills.

• Highly organized.

• Keen attention to detail.

• Sales experience is preferred.

🏝️ Benefits

• Opportunity for remote work.

• Certification as a Great Place to Work environment.