Case Intake Coordinator II

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Professionally and promptly handle inbound phone calls and email responses.

• Oversee intake overflow to ensure inquiries are addressed in a timely manner.

• Accurately and completely input records and information into company systems.

• Assist with initial onboarding activities for new cases.

• Support case manager intake procedures.

• Review, organize, and maintain documentation for clients.

• Collaborate with internal teams to facilitate case progression and meet client service requirements.

⛳️ Requirements

• Dependable and reliable.

• Excellent customer service abilities.

• Professional phone etiquette is essential.

• Experience in quality assurance.

• Proficient in English.

• Strong written and verbal communication skills.

• Highly organized.

• Exceptional attention to detail.

• Sales experience is preferred.

🏝️ Benefits

• Opportunity to work remotely.

• Environment recognized as a Great Place to Work Certified.

• Support from recruiters throughout the application process.