Case Intake Coordinator

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Assist with the initial onboarding process for new cases.

• Collaborate with internal teams to facilitate case progression and meet client service requirements.

• Ensure all records and information are thoroughly completed and accurately entered into the company's systems.

• Review, organize, and maintain client documentation effectively.

• Support case manager intake processes.

• Handle intake overflow and ensure timely responses to all inquiries.

• Professionally and promptly answer incoming phone calls and respond to emails.

• Coordinate information, assist with onboarding activities, and maintain precise documentation to ensure a smooth client experience.

⛳️ Requirements

• Dependable and trustworthy.

• Excellent customer service abilities.

• Professional telephone manners.

• Sales experience is a plus.

• Quality assurance skills.

• Proficient in English.

• Strong written and verbal communication skills.

• Highly organized.

• Keen attention to detail.

• Availability to work from 8:00 AM to 5:00 PM EST/EDT (United States of America).

• Must successfully complete each step of the application process.

🏝️ Benefits

• Opportunity for remote work.

• Environment certified as a Great Place to Work.

• Support from recruiters throughout the application process.