Care Specialist, Part Time – Weekend Day Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver compassionate live chat support to address both practical and emotional needs of users.

• Offer inbound phone assistance, help with scheduling, explain Empathy’s services, and respond to logistical inquiries.

• Aid in the creation of detailed Care Plans.

• Process requests related to account closures, funeral pricing and planning, vendor or professional sourcing, and other support requirements.

• Research to discover resources, vendors, and service providers that cater to users' needs.

• Maintain the knowledge base for the Care Team and role-specific resources.

• Serve as a product specialist, linking users to Empathy tools and resources.

• Identify areas for professional growth and knowledge deficiencies.

• Convey user feedback to assist in product development.

• Organize documentation and manage time effectively to meet SLA standards.

• Collaborate across various functions and adapt to operational tasks.

• Complete training and provide constructive feedback to enhance information sharing.

• Appropriately escalate issues and manage sensitive user information with care.

• Participate in short-term projects as assigned by management.

⛳️ Requirements

• Kind-hearted, empathetic, and patient team members.

• Exceptional verbal and written communication abilities.

• Background in a customer-facing role, counseling, support, concierge services, or similar areas, including internships.

• Capability to swiftly adapt to and navigate new technologies, tools, and platforms.

• Comfort in working within established procedures and simplifying complex steps into clear instructions.

• Strong communication, organizational, and interpersonal skills.

• Passion for learning and conducting research in new fields.

• Proven problem-solving skills, particularly under tight deadlines and competing priorities.

• Ability to work independently and consistently during overnight hours, with effective time management and concentration throughout the shift.

• Skilled in organizing multiple tasks and projects while maintaining workflow control.

• Capacity to assess situations and make independent professional decisions without close supervision.

• Experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or similar fields.

• Familiarity with Google Suite, Slack, Zendesk, or comparable platforms.

• Submission of resume and cover letter is required.

🏝️ Benefits

• Company equity in a rapidly growing start-up.

• Annual stipend for remote work expenses.

• Annual wellness stipend.

• Paid bereavement leave.

• Comprehensive health insurance coverage.

• Generous paid time off, including company holidays, vacation days, and paid leaves.

• Retirement savings plan with employer matching.