Care Partnerships Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to boost referrals and attract new client visits.

• Create strategies to enhance existing partnerships and cultivate new referral connections.

• Identify high-potential providers, practices, specialties, and healthcare organizations within designated markets.

• Utilize referral and account data to prioritize outreach, uncover opportunities, and re-engage with declining or inactive partners.

• Build and nurture relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.

• Conduct proactive outreach through phone calls, emails, virtual meetings, and in-person interactions when suitable.

• Educate partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance plans.

• Act as a reliable point of contact across various levels of strategic accounts.

• Assist partners in navigating the Thriveworks referral process and eliminate barriers to patient access.

• Encourage the use of referral tools, including the Patient Referral Dashboard.

• Recognize recurring partner needs and collaborate internally to enhance the referral experience.

• Research healthcare markets to identify new partnership possibilities.

• Establish relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

• Prioritize accounts based on referral potential, performance, and strategic significance.

• Ensure accurate account and activity information is maintained in Salesforce.

• Leverage CRM, dashboards, and referral data to assess performance and prioritize opportunities.

• Maintain strong follow-through on partner commitments, meetings, and growth prospects.

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to meet partner needs and foster growth.

• Connect partners with suitable internal resources when issues fall outside the scope of Care Partnerships.

⛳️ Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related area.

• Excellent communication, relationship-building, and problem-solving abilities.

• Confidence in outbound outreach and establishing new relationships.

• Capability to manage multiple accounts and independently prioritize opportunities.

• Proficiency in utilizing data and performance metrics to inform decisions.

• Experience with CRM systems; Salesforce is highly preferred.

• Strong sense of ownership, organization, and follow-through.

• Ability to thrive in a fast-paced, growth-focused environment.

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field is preferred.

• Candidates must be legally authorized to work in the United States at the time of hire.

• This position is not eligible for employment visa sponsorship, either currently or in the future.

• Physical requirements may involve being sedentary for extended periods.

• Inputting text or data into a computer using a traditional keyboard is a necessity.

🏝️ Benefits

• A fantastic team culture.

• Healthcare, Dental, Vision, and life insurance benefits.

• 401K with a 3% employer match.

• Paid time off and paid holidays.

• Additional coverage options, including Short Term Disability, Long Term Disability, and Group Accident Insurance.

• Opportunities for professional development and advancement.