Care Partnerships Associate

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to enhance referrals and attract new client visits.

• Create strategies to expand existing partnerships and establish new referral connections.

• Identify high-potential providers, practices, specialties, and healthcare organizations within designated markets.

• Utilize referral and account data to prioritize outreach, uncover opportunities, and re-engage declining or inactive partners.

• Cultivate relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.

• Conduct proactive outreach through phone calls, emails, virtual meetings, and in-person interactions when applicable.

• Educate partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance plans.

• Act as a trusted point of contact across various levels of strategic accounts.

• Assist partners in navigating the Thriveworks referral process and eliminating barriers to patient access.

• Encourage the use of referral tools, including the Patient Referral Dashboard.

• Identify recurring partner needs and collaborate internally to enhance the referral experience.

• Ensure follow-through on partner commitments, meetings, and growth opportunities.

• Research healthcare markets to discover new partnership possibilities.

• Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

• Prioritize accounts based on referral potential, performance, and strategic significance.

• Maintain accurate account and activity details in Salesforce.

• Leverage CRM, dashboards, and referral data to assess performance and prioritize opportunities.

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and facilitate growth.

• Drive new client visits, referral growth, new and expanded partnerships, account reactivation, geographic/account expansion, dashboard adoption, and Salesforce accuracy.

⛳️ Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related area.

• Excellent communication, relationship-building, and problem-solving abilities.

• Confidence in outbound outreach and in establishing new relationships.

• Capability to manage multiple accounts and independently prioritize opportunities.

• Comfort with using data and performance metrics to inform decisions.

• Experience with CRM systems; Salesforce is strongly preferred.

• Strong sense of ownership, organization, and follow-through.

• Ability to succeed in a fast-paced, growth-focused environment.

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related discipline preferred.

• Must reside in Alabama, Mississippi, or Louisiana.

• Applicants must be legally authorized to work in the United States at the time of hire.

• This position is not eligible for employment visa sponsorship, now or in the future.

• Capability to perform sedentary work for extended periods and enter text or data using a traditional keyboard.

🏝️ Benefits

• Healthcare, Dental, Vision, and life insurance benefits.

• 401K with a 3% employer match.

• Paid time off and paid holidays.

• Additional coverage options, including Short-Term Disability, Long-Term Disability, and Group Accident Insurance.

• Opportunities for professional development and advancement.

• A wonderful team culture.