Care Navigator – Temporary, Full Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Make a high volume of outbound calls to engage with patients and arrange healthcare services.

• Facilitate care coordination across various services, such as mammograms, bone density screenings, and primary care connections, ensuring successful scheduling, follow-ups, and completions.

• Identify and tackle social determinants of health barriers by linking patients to community resources like transportation, housing, financial aid, and food accessibility.

• Perform patient assessments to gain insights into clinical, social, and logistical barriers to care.

• Inform patients about available healthcare services and community resources.

• Establish trust with patients and caregivers through clear, empathetic, and effective communication.

• Proactively follow up with patients to ensure care completion and address any gaps.

• Handle multiple workflows while ensuring accuracy and attention to detail.

• Keep thorough documentation of patient interactions and resource coordination in compliance with HIPAA and healthcare privacy regulations.

• Work collaboratively with clinical, operations, and support teams to ensure a seamless patient experience.

• Appropriately escalate issues when patterns, risks, or obstacles are identified.

• Assist with additional projects and initiatives as required.

⛳️ Requirements

• Over 4 years of experience in care navigation, care coordination, social work, call center operations, or patient outreach in a healthcare or service setting.

• Demonstrated ability to work independently in a fast-paced, high-volume environment.

• Quick adaptability to changing workflows, tools, and priorities.

• Strong critical thinking and problem-solving abilities.

• High emotional intelligence and empathy during patient interactions.

• Experience with social determinants of health (SDoH) or community resource navigation is preferred.

• Exceptional written and verbal communication skills.

• Experience managing various communication channels (phone, email, chat, etc.).

• Familiarity with Zendesk is a plus.

• Strong organizational skills and attention to detail.

• Ability to juggle competing priorities while maintaining performance and quality.

• Experience in a startup or high-growth environment is advantageous.

• Fluency in Spanish is preferred but not mandatory.

• This is a full-time temporary remote position lasting until December 31, 2026.

🏝️ Benefits

• Competitive salary and potential for growth.

• Flexible working hours and remote work options.

• Opportunities for professional development and training.

• Supportive work environment focused on teamwork and collaboration.