Care Coordinator – Temporary, Full Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute high-volume outbound calls to patients regarding their results and conduct post-visit appointment reviews within specified SLAs.

• Deliver lab results, follow-up instructions, and next steps with accuracy and timeliness.

• Offer clinical and administrative assistance before, during, and after patient appointments.

• Validate laboratory tests, confirm documentation, and ensure that visits are prepared for in-home care delivery.

• Accurately upload and manage clinical documents in a timely manner.

• Monitor and track lab results and imaging reports using Quest and other clinical applications.

• Raise clinical concerns or documentation discrepancies as necessary.

• Act as a liaison among patients, providers, and internal clinical and administrative teams to promote continuity of care.

• Keep the provider directory updated, including fax numbers where applicable.

• Collaborate with health system and health plan partners to obtain missing appointment information and provide updates.

• Manage medical records while ensuring adherence to HIPAA regulations.

• Observe workflows, identify inefficiencies, and assist in process enhancements.

• Adjust to revised SOPs, tools, and priorities as the organization grows.

⛳️ Requirements

• Minimum of 1 year of experience in a clinical healthcare setting.

• Familiarity with HIPAA, patient privacy regulations, and basic medical terminology.

• Proven experience in communicating with physicians’ offices, hospitals, labs, and clinics through phone and email.

• Proficient in using electronic health record (EHR) systems and other healthcare-related software.

• Highly skilled with Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk.

• Demonstrated experience managing high-volume outbound patient calls, including result delivery and post-visit follow-ups, while meeting established SLAs or productivity benchmarks.

• Outstanding organizational capabilities and meticulous attention to detail when handling PHI and clinical documentation.

• Strong written communication skills for precise and clear documentation.

• Capability to adapt to shifting priorities and work efficiently in a dynamic environment.

• Self-driven with strong follow-through, accountability, and ownership of responsibilities.

• Commitment to maintaining patient confidentiality and providing high-quality, patient-centered care.

• Preferred: Experience with EMR systems; familiarity with Elation is advantageous.

• Preferred: Experience using Zendesk or similar ticketing systems.

• Preferred: Experience in results delivery with knowledge of clinical workflows and documentation needs.

• Preferred: Background in a fast-paced startup, on-demand service, or rapidly evolving healthcare environment.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday leave.

• Opportunities for professional development and career growth.

• Flexible work arrangements to promote work-life balance.