Care Concierge Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Provide compassionate and tailored service to support each member's therapy experience.

• Assist members in understanding their options, overcoming obstacles, and advocating for necessary adjustments and services.

• Oversee both new and existing therapy cases.

• Ensure precise documentation and collaborate with providers, pharmacies, and internal teams.

• Track therapy progress and prioritize member requirements.

• Manage both inbound and outbound communications and casework.

• Address inquiries promptly and accurately through critical thinking.

• Anticipate potential challenges and adapt to evolving member needs.

• Maintain open, proactive communication with members, providers, and internal teams.

• Build strong relationships and guarantee satisfaction through professional and empathetic interactions.

⛳️ Requirements

• A minimum of 3 years of experience in the healthcare sector, emphasizing care coordination, member advocacy, or related fields.

• At least 3 years of customer service experience, preferably including case management in healthcare.

• Demonstrated experience in a high-volume, fast-paced, and evolving team environment.

• Strong problem-solving abilities, adaptability to changing work conditions, and multitasking skills.

• A genuine passion for enhancing healthcare and assisting individuals, with a proven track record in a similar position.

• Outstanding communication skills with the capability to clearly explain the VIVIO Health program and its advantages.

• A responsible, dependable, and accountable work ethic.

• Keen attention to detail.

• High school diploma or GED required.

• Availability for a full-time schedule between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET.

• Commitment to attend 3 weeks of training: 2 weeks virtually and 1 week in person in Hayward, CA.

• Willingness to travel to Hayward, CA, for training and collaborative efforts.

• Bilingual skills are advantageous.

🏝️ Benefits

• Health Benefits

• PTO

• 401K employer match

• Opportunity to work for an innovative and growing company

• Dynamic and collaborative work environment

• The ability to make a meaningful impact within a Public Benefit Corporation

• Remote work options with minimal travel for training, meetings, and collaboration

• Required in-person training in Hayward, California, covered by VIVIO Health