Care Advocate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the incoming lead volume through the client's self-evaluator application and website chat interactions.

• Follow up with prospective clients utilizing established outbound communication methods.

• Re-engage leads from the database to encourage progress in the admissions process and provide information about the brand and treatment options.

• Assess the viability of leads as potential clients for programming.

• Generate Salesforce inquiries for Admissions Counselors and initiate the sales cycle when leads are deemed viable.

• Collaborate with Admissions Counselors regarding follow-up actions and subsequent steps.

• Improve the viability of early-stage leads and boost inquiry conversion rates.

⛳️ Requirements

• 1 to 3 years of experience in a BPO environment within a Sales account.

• Strong aptitude for creative problem-solving in a timely manner.

• Sales-oriented mindset with the capability to work with a sense of urgency.

• Background in healthcare sales is preferred but not mandatory.

• Proficient in managing processes, handling crises, and navigating a system with numerous moving parts.

• Skilled in authentic, compassionate communication and capable of inspiring motivation in potential clients.

• Ability to work remotely.

• Exceptional interpersonal, customer service, and problem-solving abilities.

• Strong verbal and written communication skills.

• Capability to work collaboratively within a team environment.

• Detail-oriented, highly accurate, and productive.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits.

• Opportunities for professional development and career growth.

• Flexible working hours.

• Supportive and inclusive work environment.