Canada Post Representative – Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers through phone and chat regarding inquiries about delivery status, redirected mail, rates, and general service-related questions.

• Simultaneously manage multiple chats while ensuring responses meet service standards.

• Increase chat concurrency from 1 chat in the first 2 days, to a maximum of 2 chats from days 3 to 10, and 3 chats starting from day 11 onward.

• Professionally handle incoming calls with empathy and a focus on providing solutions.

• Document customer interactions accurately and follow established processes while using various tools.

• Adjust to changing customer needs and support requirements across both calls and chats.

⛳️ Requirements

• Must be bilingual (French/English).

• Typing speed of 40+ words per minute with accuracy.

• Availability for full-time work, up to 40 hours per week.

• Must reside within the designated hiring location.

• A reliable high-speed internet connection (minimum 25 MBPS) is required.

• A dedicated, quiet workspace that is free from distractions.

• Flexibility to work during evenings and weekends.

• Excellent written and verbal communication skills, with the capability to de-escalate and resolve customer issues.

• Strong multitasking and problem-solving abilities, with a keen attention to detail.

• Comfortable working under pressure in a fast-paced environment.

• Previous experience in customer service is considered an asset.

🏝️ Benefits

• Premium compensation for weekend hours and bilingual proficiency.

• Comprehensive, fully-paid training and coaching program.

• Work from home with equipment provided.

• Complete benefits package offered after six months, including medical, dental, life insurance, enhanced RRSP contributions, and insurance discounts.

• Opportunities for career advancement into more advanced roles as experience is gained.