This is a fully remote position, open to applicants in South Africa.

• Manage incoming calls regarding orders, accounts, and service inquiries.

• Conduct scheduled outbound follow-up calls.

• Accurately record each call in the CRM system.

• Address issues on the initial call whenever feasible and escalate the remaining concerns.

• Achieve targets for call quality and response times.

• Collaborate as part of the client's established team under a designated UK manager.

• Participate in regular video call check-ins and work towards set objectives.

• Minimum of 1 year experience in a call center or phone-based customer service position.

• Familiarity with logging calls in a CRM or ticketing platform such as Salesforce or Zendesk.

• Proficient spoken and written English tailored for UK customers.

• Reliable home internet connection, a headset, and a quiet workspace.

• Availability to work UK hours, Monday to Friday.

• Comprehensive training on the client's systems and products provided during the initial weeks.

• Fully remote work from home available anywhere in South Africa.

• Fixed UK working hours with weekends off.

• Long-term, full-time position with a UK employer.

• Assistance from the Remote Recruitment team throughout the application and onboarding process.

• Practical experience with UK clients and systems.