This is a fully remote position, open to applicants in Illinois.

• Handle a large volume of incoming client and customer requests and inquiries.

• Supply information and facilitate basic modifications to customer profiles.

• Redirect requests to appropriate functional business teams.

• Offer alternatives and options during phone communications.

• Collect information and make informed decisions with a focus on resolving issues during the first call.

• Record customer interactions in the designated systems.

• Address client and customer inquiries and requests via phone.

• Identify root causes and resolve client and customer challenges.

• Coordinate with internal departments as needed.

• Input semi-routine client and customer updates into the appropriate system.

• High School Diploma or GED required.

• 2 to 4 years of relevant experience preferred.

• Capability to manage a high volume of incoming client and customer requests and inquiries.

• Basic knowledge of business rules, products, and procedures is essential.

• Proficiency in identifying root causes and resolving client and customer issues.

• Ability to communicate effectively with internal departments as necessary.

• Skill in entering semi-routine client and customer updates into the appropriate system.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• 401(k) retirement plan.

• Employee Assistance Program.

• Back-up care for children, adults, and elders.

• Health and wellness initiatives.

• Wellness program allowing employees to engage in health initiatives to reduce insurance premiums.

• Eligibility for bonuses may apply.