This is a fully remote position, open to applicants in Philippines, +1 more country.

• Respond to and initiate patient calls regarding scheduling, authorization/eligibility inquiries, and billing concerns.

• Confirm insurance coverage and handle pre-authorization requests.

• Accurately update patient records within AdvancedMD.

• Refer complicated or sensitive cases to clinical or billing personnel as necessary.

• Ensure all patient information is managed in compliance with HIPAA regulations.

• Consistently document call outcomes and subsequent actions.

• A minimum of 2 years of experience in a healthcare call center, medical billing, or patient services position (preferred).

• Familiarity with AdvancedMD is preferred.

• Background in insurance verification, eligibility checks, or revenue cycle processes is preferred.

• Excellent and professional phone communication abilities.

• For bilingual candidates: fluency in both Spanish and English, both spoken and written.

• Must be comfortable working during US business hours (EST).

• A dependable home office setup with a stable internet connection.

• Remote work arrangement.

• Competitive salary.

• Paid Time Off and holidays.

• HMO coverage.

• Gym allowance.

• Additional holiday pay.

• Long-term career opportunities with a growing global team.