This is a fully remote position, open to applicants in Canada.

• Address both inbound and outbound inquiries through various communication channels.

• Utilize multiple web-based applications for investigation and verification purposes.

• Provide answers to customer inquiries.

• Manage and rehabilitate customer accounts that are in arrears.

• Convey the appropriate course of action to clients in a courteous and professional manner.

• Foster customer confidence in the services provided by the company.

• Conduct follow-up calls on accounts that have not responded.

• Collaborate as a team to meet both group and individual objectives.

• Adhere to the standard schedule of Tuesday–Friday from 1–9 pm, and Saturday from 10 am–6 pm.

• Strong work ethic coupled with a commitment to delivering exceptional customer service.

• Ability to prioritize tasks and manage a high volume of calls while maintaining a professional and approachable demeanor.

• Attention to detail.

• Outstanding communication skills.

• Proficiency in Spanish is advantageous.

• Prior experience in a call center or collections is not mandatory but considered beneficial.

• Opportunities for growth and advancement; promotion from within.

• A vibrant company culture.

• Competitive salary.

• Health benefits.

• Comprehensive vacation package.

• Group health and dental benefits.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive work environment.

• Potential eligibility for performance-based incentive programs, including bonuses and commissions.