Call Center Representative

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Efficiently and effectively respond to incoming calls while delivering high-quality service.

• Manage inbound calls to enhance business through customer satisfaction and retention.

• Address general patient inquiries with courtesy and patience.

• Confirm, schedule, and reschedule appointments as needed.

• Follow up with patients regarding their scheduled appointments.

• Update patient demographic information accurately.

• Collect and verify insurance details.

• Make outbound calls to patients and clinics.

• Manage online appointment requests and respond to email inquiries.

• Send task messages to clinics.

• Perform administrative duties and other assigned projects.

⛳️ Requirements

• Candidates must reside in PA, MD, VA, DC, FL, or GA to be considered for employment.

• Exceptional customer service and communication skills are required.

• Proficiency in Microsoft Word, Outlook, and Excel is necessary.

• Must have accuracy in data entry/typing and experience with computerized scheduling systems (EMR/EHR).

• Bilingual (English/Spanish) is preferred, but not mandatory.

• Professional and confidential work ethic, ensuring patient privacy in compliance with HIPAA regulations.

• Ability to manage multiple inbound calls in a fast-paced setting.

• Competence in multitasking and navigating various systems simultaneously.

• Maintain a positive and cheerful attitude.

• Strong critical thinking abilities.

• Excellent time management skills are essential.

• Capacity to prioritize tasks effectively.

• Ability to collaborate and communicate courteously with other departments.

• Possess a pleasant speaking voice and professional demeanor.

• Strong computer skills are a must.

• Reliable internet connection is required.

• A quiet and dedicated workspace is essential.

• Capability to thrive in a fast-paced environment is vital.

• Availability from Monday to Friday, 8:30 AM–5:00 PM EST is necessary.

🏝️ Benefits

• Competitive compensation package offered.

• Comprehensive benefits that are excellent.

• 401(K) plan available.

• Significant discounts on eye care services.

• Continuing education allowances provided.

• Opportunities for career growth and development.

• Paid time off (PTO) and holidays off.

• Company computer and equipment will be provided.