Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service support through incoming calls.

• Efficiently and accurately manage a high volume of call center interactions.

• Address customer inquiries, issues, and complaints promptly.

• Keep precise records via data entry and system updates.

• Adhere to company procedures, compliance requirements, and quality standards.

• Achieve productivity, attendance, and performance goals.

• Work collaboratively with colleagues to enhance customer satisfaction.

• Participate in classroom training and provide supported call handling during the 3-week training program.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least 6 months of experience in a call center, customer service, or dispatch role is required.

• Excellent communication skills and strong customer service orientation.

• Capability to thrive in a fast-paced call center setting.

• Basic computer proficiency and the ability to navigate multiple systems.

• Dependable attendance and a strong work ethic are essential.

• Fluency in English is required.

• Candidates must reside in Puerto Rico and have permanent authorization to work in the U.S.

• Ability to successfully undergo a background check, credit check, and security fingerprinting is necessary.

• Availability to work any 8-hour shift from Monday to Sunday is required.

• Completion of a mandatory 3-week paid training program is necessary.

• Must maintain an average quiz score of 80% or higher and finish all required E-Learning courses.

• Access to secure wired high-speed internet with a minimum of 50 Mbps download and 10 Mbps upload is mandatory; Wi-Fi is not allowed.

• A dedicated workspace with a desk, chair, and a quiet, distraction-free environment is essential.

• Ability to successfully complete a verified internet speed test is required.

🏝️ Benefits

• Opportunity to earn a monthly incentive of up to $350 after training by achieving performance metrics.

• Night or weekend differentials based on the shift worked.

• Benefits starting from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays.

• Paid training provided.

• Opportunities for career growth and advancement.

• A supportive and inclusive workplace environment.

• Health insurance coverage available.

• Optional dental and vision programs.

• Life and disability insurance offered.

• Retirement savings plan included.