This is a fully remote position, open to applicants in Massachusetts.

• Act as the primary point of contact via the call center.

• Enroll all new patients and assist existing patients.

• Handle calls from patients needing medical assistance and either provide or collect required information.

• Accurately create, update, and retrieve confidential patient records in the EMR system.

• Organize appointments by collecting demographic details, referral sources, and clinical information.

• Monitor call flow and seek or provide assistance as necessary.

• Coordinate with all departments to reduce wait times and deliver exceptional customer service.

• Carry out additional responsibilities as assigned by the manager.

• High School Diploma or equivalent is mandatory.

• Excellent communication skills with a warm and professional phone demeanor.

• Detail-oriented and highly organized; capable of managing multiple calls and tasks simultaneously.

• A collaborative team member who excels in a supportive and fast-paced environment.

• Prior experience in call centers and healthcare services is advantageous.

• Familiarity with electronic medical records (EMR/EHR) is preferred.

• Travel is not required for this position.

• Outstanding opportunities for growth and advancement.

• A vibrant and dynamic working environment.

• Access to a wide-ranging network of practitioners.

• Comprehensive infrastructure of tools and programs to improve the employee experience.

• Competitive compensation package.

• Generous paid time off (PTO).

• Health, dental, and vision insurance benefits.

• 401(k) retirement plan.