This is a fully remote position, open to applicants in North Carolina.

• Arrange appointments for potential blood donors through outreach calls to individuals.

• Reach out to current or past blood donors to boost donation frequency and increase donor numbers at chapter offices or blood drives.

• Organize reminder calls and follow-up communications.

• Record data and keep accurate records.

• Adhere to established processes and scripts during donor calls to ensure a uniform donor experience.

• Engage positively and proactively with both internal and external customers, showcasing care and compassion.

• A high school diploma or equivalent is mandatory.

• At least one year of experience in telephone and customer service or telemarketing is required.

• Proficiency in computer usage is essential.

• Strong customer service and problem-solving abilities are necessary.

• Effective verbal communication skills are required.

• Capability to handle potentially challenging customers is essential.

• Must be comfortable working in a fast-paced environment.

• Shift Differential

• Incentive plan that rewards based on individual and organizational yearly performance.

• Medical, Dental, and Vision insurance plans.

• Health Spending Accounts & Flexible Spending Accounts.

• Paid Time Off: Starting at 15 days per year, depending on job type and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K plan with a match of up to 6%.

• Paid Family Leave.

• Employee Assistance Program.

• Short and Long-Term Disability and Insurance.

• Recognition and awards for service.

• Mentorship opportunities to support your growth along a meaningful career path.