This is a fully remote position, open to applicants in Germany.

• Primary point of contact for inquiries regarding energy contracts, such as payment plans, meter readings, data upkeep, invoices, and agreements.

• Offer information to residential clients via phone and written communication.

• Guide customers on tariff options and contract details.

• Provide exceptional customer service for prominent German energy and telecommunications firms.

• Several years of relevant professional experience.

• Experience in a call center environment, ideally within an energy project.

• Background in customer consulting and tariff advice.

• Adaptable and capable of managing a variety of tasks.

• Dependable and able to work autonomously on a full-time schedule.

• Proficient in written and spoken German (C1 level).

• Competent in using standard PC applications confidently.

• Candidates seeking a career change will not be considered.

• Fully remote work environment – no need to commute to an office.

• Permanent employment contract starting from the first day.

• Work schedules are provided four weeks in advance.

• Comprehensive technology package.

• Health management initiatives.

• Discounts for fitness studios.

• Opportunities for career advancement and professional development.