This is a fully remote position, open to applicants in Germany.

• Deliver phone and written assistance to customers in the energy sector.

• Serve as the primary contact for inquiries regarding contracts, tariffs, billing, payment plans, and meter readings.

• Handle customer requests as part of the customer service operations.

• Keep customer information up-to-date and accurately maintained.

• Engage in training and onboarding activities.

• Background in a call center, customer service, or customer care position.

• Preferably, experience in an energy-sector project.

• Enjoy engaging with customers and offering advice over the phone.

• Excellent German language proficiency, both written and verbal (minimum C1 level).

• Proficient in using PC applications.

• Must reside anywhere in Germany.

• Options for full-time or part-time employment; this specific listing seeks multiple full-time customer service representatives.

• Open to accepting an initial six-month fixed-term contract.

• 100% remote work / permanent work-from-home setup.

• Weekends off.

• Working hours from Monday to Friday, 9:00 a.m. to 6:00 p.m.

• No late or night shifts required.

• Fully compensated initial training.

• Performance-based salary and commission structure.

• Comprehensive support during training and onboarding.

• Quick start / immediate project launch.

• Potential for long-term employment within the regiocom Group, contingent on positive project outcomes and strong performance.