This is a fully remote position, open to applicants in Germany.

• Deliver telephone and written support to customers in the energy industry.

• Assist clients with inquiries regarding contracts, tariffs, billing, advance payments, and meter readings.

• Address customer questions as part of the customer service team.

• Maintain and update customer information regularly.

• Previous experience in a call center, customer service, or customer care role; individuals looking to switch careers are encouraged to apply.

• Ideally, possess experience related to an energy sector project.

• Enjoy engaging with customers and providing support via telephone.

• Excellent German language proficiency, both written and spoken, at a minimum C1 level.

• Proficient in using PC applications confidently.

• Completely funded initial training.

• Compensation based on performance.

• Commission structure.

• 100% remote work / permanently based from home.

• Weekends are off.

• Working hours are Monday to Friday, from 9:00 a.m. to 6:00 p.m.

• No late or night shifts involved.

• Comprehensive training and onboarding assistance provided.

• Quick onboarding / project commencement on short notice.

• Potential for long-term employment within the regiocom Group, contingent on positive project outcomes and strong performance.