Business Systems Manager – NetSuite

This is a fully remote position, open to applicants in Canada.

📋 Description

• Configure and uphold business systems tailored to user requirements and operational needs.

• Act as a business systems consultant, ensuring that solutions align with business goals and processes.

• Suggest configuration modifications, enhancements, and process refinements.

• Collaborate with internal stakeholders, vendors, and implementation partners to translate requirements into effective system solutions.

• Serve as the main point of contact for inquiries, guidance, and support regarding business systems.

• Deliver project updates, status reports, and risk communications to leadership and stakeholders.

• Drive business system change initiatives from initial planning through to implementation.

• Create project plans, timelines, deliverables, system documentation, process guides, release notes, and knowledge resources.

• Conduct change management activities and provide training for end-users.

• Offer production support and troubleshooting; resolve or escalate system-related issues as necessary.

• Monitor system performance and recommend areas for improvement.

• Support User Acceptance Testing (UAT), validation, release management, and post-deployment stabilization.

• Evaluate the impacts of changes on applications, processes, data flows, reporting, and analytics.

• Assist in integration planning, testing, and deployment efforts.

• Work collaboratively on user access management, role-based security, governance, compliance, audits, and system controls.

• Act as the functional and technical owner for ecosystems related to Quote-to-Cash, Procure-to-Pay, expense management, and Revenue Recognition processes.

⛳️ Requirements

• A minimum of 3 years of experience in Business Systems and Administration.

• Familiarity or experience with Finance/Accounting platforms such as NetSuite, Avalara, Coupa, Zip, Navan, or similar systems.

• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.

• Eagerness to continue professional growth through experience, study, and certification.

• Bachelor’s degree or equivalent qualification.

• Strong comprehension of Finance and Accounting processes, including GL, AP, AR, Fixed Assets, Cash Management, Intercompany Transactions, and Financial Close.

• Practical knowledge of Quote-to-Cash and Procure-to-Pay processes.

• Understanding of SaaS business models, subscription billing, contract amendments, usage-based billing, revenue recognition, and customer lifecycle management.

• Experience in supporting financial planning, forecasting, budgeting, reporting, and operational planning through integrated business systems.

• Ability to convert accounting policies, operational requirements, and audit controls into scalable system configurations.

• Strong grasp of financial controls, segregation of duties, SOX requirements, audit readiness, and governance.

• Experience in defining business requirements, documenting current and future-state processes, performing gap analysis, and developing solution designs.

• Familiarity with UAT, release validation, and change management for critical financial systems.

• Working knowledge of corporate business systems, including CRM, marketing automation, PRM, CMS, and ERP tools.

• Understanding of iPaaS solutions like Jitterbit and Boomi, with integration experience involving NetSuite, Adaptive, Pigment, Avalara, Workday, Navan, and Zip.

• Familiarity with Business Operations practices, including Quote to Cash, Sales, and Marketing Demand Generation.

• Strong analytical and abstract reasoning capabilities.

• Foundational project management skills.

• Background checks are mandatory.

• Offer may be contingent on authorization to receive software or technology controlled under U.S. export control laws, if applicable.

• Experience in the SaaS/high-tech industry is preferred.

• Background in the cybersecurity industry is preferred.

• NetSuite Suite Foundation Certification is preferred.

🏝️ Benefits

• Equity offered to all employees.

• Flexible time off along with paid volunteer days.

• RRSP matching program.

• Access to training and career development initiatives.

• Comprehensive private benefits plan covering medical, mental health, dental, disability, life and AD&D, and value-added services.

• Robust Employee Assistance Program (EAP) that includes mental health services.

• Fertility support and paid parental leave.

• Variable incentive compensation.

• New hire equity grants.

• Accommodations available for candidates and employees with disabilities and/or specific needs whenever feasible.