Business Systems Analyst I

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with business units to convert their requirements into effective software solutions.

• Assist in the design, development, and deployment of solutions utilizing Agile software development methodologies.

• Deliver operational support for software solutions across the enterprise.

• Manage the software development lifecycle, encompassing business-needs assessment and technical documentation.

• Facilitate discussions on business and IT requirements and lead stakeholder review meetings.

• Identify functional gaps in software and explore opportunities for improvement.

• Work alongside product owners to develop product backlogs and user stories with defined acceptance criteria.

• Act as a technical subject matter expert during project implementations.

• Engage in scrum ceremonies, including daily scrums, sprint planning, backlog refinement, retrospectives, and reviews.

• Create and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models.

• Provide Tier 2 application support and address internal support tickets.

• Diagnose, triage, evaluate risk, and assist with incident escalation.

• Oversee application customizations, dashboards, workflows, role-based access, and reporting.

• Collaborate with external vendors and internal technical teams regarding software requirements and production challenges.

• Maintain strong relationships with business units, technical teams, and vendors.

• Participate in on-call support for urgent after-hours issues or significant outages.

⛳️ Requirements

• A minimum of a two-year degree in Information Technology, Project Management, or Business Administration is required, or equivalent experience of 2 years.

• Equivalent work experience may substitute for the two-year degree requirement.

• A Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or a related field is preferred.

• A minimum of four years of experience in financial or health services, including technical business analysis, product development, and process enhancement.

• Experience in an Agile environment or within the Azure ecosystem (DevOps) is highly desirable.

• Familiarity with common financial industry concepts, practices, and standards is essential.

• Understanding of Credit Union products, services, operational protocols, and delivery channels.

• Excellent verbal communication, presentation, and technical writing capabilities.

• Strong analytical, technical research, planning, and organizational skills.

• Ability to apply logical reasoning when interpreting information.

• Experience with medium to large enterprise software systems and a rapid ability to learn new systems.

• Capability to analyze and document intricate technical business processes.

• Skill in making observations, assessments, evaluations, and recommendations.

• Proven ability to execute projects and guide team members in implementing upgrades and enhancements.

• Proficient PC skills.

• Understanding of Agile-based development methodologies.

• Capacity to multitask, perform under pressure, and meet stringent deadlines.

• Willingness to work extended hours, weekends, and respond to production issues as necessary.

• Ability to carry and respond to a cell phone seven days a week.

• Ability to lift up to 20 lbs.

• Occasional local, statewide, and national travel may be required.

• Licenses/certifications: None.

🏝️ Benefits

• Remote work opportunities available in California.

• Participation in on-call support as needed.

• Hearing enhancement devices provided when necessary.

• Access to seminars and meetings with vendor groups for professional development.