Business Systems Analyst I

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with business units to convert their needs into effective software solutions.

• Aid in the design, development, and implementation of solutions utilizing Agile software development methodologies.

• Provide operational support for software solutions across the enterprise.

• Oversee the software development lifecycle, which includes documentation of business needs and technical process analysis.

• Facilitate discussions regarding business and IT requirements and lead stakeholder review meetings.

• Deliver analytical solutions and identify gaps in software, along with opportunities for improvement.

• Work alongside product owners to develop Agile product backlogs and user stories that include acceptance criteria.

• Serve as a technical subject matter expert throughout project lifecycles, from initiation to completion.

• Engage in scrum activities, such as daily scrums, sprint planning, backlog refinement, retrospectives, and reviews.

• Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models.

• Provide Tier 2 application support and resolve internal tickets efficiently.

• Troubleshoot issues, assist with triage, assess risks, and act as an escalation point for incident management.

• Manage application customizations, dashboards, workflows, role-based access, and reporting support.

• Keep application users updated on the progress and resolution of issues in accordance with service-level agreements.

• Coordinate with third-party providers and internal technical teams regarding software requirements and production challenges.

• Maintain strong relationships with business lines, technical teams, and vendors.

• Participate in on-call support for after-hours application issues or major outages.

⛳️ Requirements

• A minimum of a two-year degree in Information Technology, Project Management, or Business Administration is required, or 2 years of relevant experience.

• Equivalent work experience may substitute for a 2-year degree.

• A minimum of four years of experience in financial or health services, encompassing technical business analysis, product development, and process improvement.

• Familiarity with Agile-based development practices is essential.

• Experience in an Agile environment or the Azure ecosystem (DevOps) is highly desirable.

• Understanding of financial industry concepts, practices, and guidelines.

• Knowledge of Credit Union products, services, and operational guidelines.

• Exceptional oral communication, presentation, and technical writing abilities.

• Strong skills in research, technical analysis, planning, and organization.

• Capability to apply logical reasoning when interpreting data.

• Experience with medium to large enterprise software systems and the ability to quickly learn new systems.

• Proficiency in analyzing and documenting complex technical business processes.

• Ability to make observations, evaluations, and recommendations.

• Experience in executing projects and guiding team members in implementing system upgrades and enhancements.

• Strong proficiency with PCs.

• Willingness to work extended hours, weekends, or under on-call circumstances as required.

• Capability to carry and respond to a cell phone seven days a week.

• Ability to lift up to 20 lbs. as necessary.

• Occasional local, statewide, and national travel may be necessary.

• Licenses/certifications: None required.

🏝️ Benefits

• Remote work opportunity in California.

• Participation in on-call support as needed.

• Hearing-enhancement device provided if necessary.

• Opportunities to attend seminars and vendor group meetings.

• Occasional travel expenses covered for participation in professional events.