Business Systems Analyst – Cloud Commerce, SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the technical health, listing management, and operational execution across AWS Marketplace, Azure Marketplace, and the Mirantis Direct Webstore.

• Oversee product onboarding, updates, and discontinuations, which includes pricing, SKUs, license entitlements, descriptions, and media assets.

• Manage the workflows for AWS/Azure enterprise B2B Private Offers from initiation through approval, fulfillment, and post-sale transfer.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and marketplace co-selling requirements.

• Maintain operational tracking in Jira for digital commerce projects, integrations, and process enhancements.

• Facilitate sprint planning, async standups, delivery rhythms, RAID logs, decision documentation, and stakeholder communications.

• Organize User Acceptance Testing (UAT), including test scenarios, tester assignments, result gathering, and release approvals.

• Identify repetitive processes and lead automation initiatives utilizing an AI-first approach and tools such as Claude Enterprise.

• Elicit, document, and validate functional requirements for digital commerce projects.

• Create Business Requirements Documents (BRDs), user stories with acceptance criteria, process diagrams, and data flow charts.

• Map data flows between the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as the internal Subject Matter Expert (SME) on AWS/Azure Marketplace operations, metering APIs, SaaS contract billing, and private offers.

• Provide weekly and monthly status reports to Business Applications leadership, Finance, and Sales teams.

• Develop and manage dashboards that track marketplace Gross Merchandise Volume (GMV), private offer turnaround times, fulfillment Service Level Agreements (SLAs), and entitlement activation rates.

• Collaborate with Finance on order reconciliation, entitlement provisioning, and data requirements for period-end closing.

• Work with Sales on marketplace deal analytics and fulfillment transparency.

• Document and update Standard Operating Procedures (SOPs) for listing modifications, promotional setups, refund processing, and license provisioning.

⛳️ Requirements

• A minimum of 2 years in a business analysis, systems analysis, or operations role focused on B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience managing AWS Marketplace or Azure Marketplace, including listing management, B2B private offers, SaaS contracts, or metering APIs.

• Proficient in using Jira for agile sprint and task tracking.

• Proficient in using Confluence for technical documentation and SOP creation.

• Hands-on experience with Business Intelligence (BI) and data warehousing tools such as Looker, Tableau, Snowflake, or similar.

• Capability to independently build and maintain operational dashboards.

• Strong written communication skills.

• Proficient in independently authoring BRDs, SOPs, status reports, and stakeholder updates in a timely manner.

• Comfortable working in a fully remote, asynchronous environment across various global time zones.

• Familiarity with enterprise subscription billing platforms, Stripe, or B2B webstore systems.

• Exposure to ERP or financial systems like NetSuite, particularly from an order management or reporting standpoint.

• Experience coordinating Quality Assurance (QA) or User Acceptance Testing (UAT).

• Exposure to AI tools, large language models (LLMs), prompt engineering, or no-code integrations for automating workflows.

• General understanding of cloud infrastructure, Kubernetes, or containerized software product categories.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company events, happy hours, hackathons, and tech talks.

• Competitive compensation package with a robust benefits plan.

• Flexible remote work options.

• Collaborate with highly passionate, skilled, and engaging colleagues.

• Exposure to innovative, cutting-edge open-source technology.