Business Systems Analyst – Cloud Commerce, SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take responsibility for the operational integrity, accuracy of listings, and completeness of the catalog for the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.

• Oversee the onboarding of products, their updates, and any deprecations, which includes managing pricing, SKUs, license entitlements, descriptions, and media assets.

• Administer workflows for AWS/Azure enterprise B2B Private Offers from start to post-sale transition.

• Collaborate with AWS and Azure partner teams regarding listing certifications, SaaS metering integrations, and co-sell obligations.

• Manage Jira trackers, facilitate sprint planning and delivery schedules, and address any obstacles.

• Maintain RAID logs, document decisions, and provide updates to stakeholders.

• Coordinate User Acceptance Testing (UAT), compile the results, and handle release approvals.

• Identify and spearhead the automation of repetitive operational workflows with an AI-first mindset.

• Gather, document, and validate functional requirements for digital commerce projects.

• Create Business Requirement Documents (BRDs), user stories, acceptance criteria, process maps, and data flow diagrams.

• Analyze data flows across the Webstore, NetSuite ERP, and AWS/Azure Metering APIs.

• Act as an internal Subject Matter Expert (SME) on the mechanics of AWS/Azure Marketplace, metering APIs, SaaS contract billing, and private offers.

• Provide weekly and monthly status reports to leadership, Finance, and Sales teams.

• Develop and maintain operational dashboards that track GMV, private offer turnaround times, fulfillment Service Level Agreements (SLAs), and entitlement activations.

• Collaborate with Finance on order reconciliation, entitlement provisioning, and data requirements for period closings.

• Work with Sales on marketplace deal analytics and fulfillment tracking.

• Document and update Standard Operating Procedures (SOPs) for listing modifications, promotional setups, refunds, and license provisioning.

⛳️ Requirements

• A minimum of 2 years of experience in business analysis, systems analysis, or operations roles related to B2B SaaS, cloud infrastructure, or digital sales channels.

• Practical experience managing AWS Marketplace or Azure Marketplace, including administration of listings, B2B private offers, SaaS contracts, or metering APIs.

• Proficient in using Jira for agile sprint/task management and Confluence for technical documentation and SOPs.

• Hands-on experience with Business Intelligence (BI) and data warehousing tools such as Looker, Tableau, Snowflake, or similar platforms.

• Capability to independently create and maintain operational dashboards.

• Excellent written communication skills.

• Ability to independently draft BRDs, SOPs, status reports, and stakeholder updates in a timely manner.

• Comfortable working in a fully remote, asynchronous environment across various global time zones.

• Familiarity with enterprise subscription billing systems, payment gateways such as Stripe, or B2B webstore solutions.

• Exposure to ERP or financial systems like NetSuite.

• Experience in coordinating Quality Assurance (QA) or User Acceptance Testing (UAT).

• Familiarity with AI tools, large language models (LLMs), prompt engineering, or no-code integrations.

• General knowledge of cloud infrastructure, Kubernetes, or categories of containerized software products.

🏝️ Benefits

• Opportunities for professional development and training.

• Participation in conferences and working groups.

• Company-sponsored outings, happy hours, hackathons, and tech talks.

• Competitive salary package alongside a comprehensive benefits plan.

• Flexible remote work options.

• An asynchronous-first work culture.