Business Systems Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business stakeholders to collect, document, and prioritize requirements for automation and process enhancement initiatives.

• Convert retirement industry business requirements into functional specifications, user stories, and acceptance criteria.

• Act as the main point of contact for developers to clarify requirements and validate solutions.

• Analyze current operational processes and design future workflows to pinpoint automation opportunities.

• Utilize knowledge of retirement plan recordkeeping, ERISA, and regulatory frameworks to identify inefficiencies, risks, and potential automation candidates.

• Develop and maintain process documentation, workflow diagrams, and requirements traceability matrices.

• Facilitate communication among technical teams, operations, compliance, and business stakeholders.

• Aid in prioritizing the automation backlog based on business impact, feasibility, regulatory risk, and return on investment (ROI).

• Oversee deployed automations after launch and identify opportunities for enhancement.

• Assist in change management efforts, including the creation of training materials and end-user communications.

• Plan and oversee special or high-impact projects.

⛳️ Requirements

• At least 10 years of experience in the retirement industry.

• Over 10 years of experience in 401(k) plan administration.

• A minimum of 3 years of experience as a business analyst, ideally supporting automation, RPA, or software development initiatives.

• Bachelor's degree is required.

• Extensive knowledge of retirement plan types (401(k), 403(b), defined benefit, etc.), ERISA requirements, and recordkeeping practices.

• Strong grasp of business process analysis and workflow mapping methodologies (e.g., BPMN).

• Experience in Agile/Scrum environments.

• Familiarity with tools such as Jira, Confluence, or Azure DevOps.

• Exceptional written and verbal communication skills.

• Strong analytical and problem-solving abilities, demonstrating sound judgment regarding fiduciary and compliance matters.

• Knowledge of process mining or automation discovery tools is a plus.

• Must reside in the USA and be authorized to work for any US employer.

🏝️ Benefits

• 37.5-hour work week.

• Generous paid time off (PTO).

• Overtime compensation.

• Financial support for professional designations.

• Regular, ongoing professional training.

• Medical insurance coverage.

• Dental insurance coverage.

• Disability insurance.

• Life insurance coverage.

• 401(k) plan with employer matching contributions.

• Health Savings Account (HSA).

• Option to work from home.

• Necessary computer equipment provided.

• Flexible start time between 7:30 am and 8:30 am.