Business Systems Administrator – Construction Services

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the Ascora implementation and migration from the client's perspective.

• Serve as the primary liaison between Ascora’s implementation team and internal stakeholders.

• Oversee timelines, data, decisions, approvals, and deliverables in collaboration with vendors and internal teams.

• Handle data migration, system setup, workflows, forms, templates, permissions, and integrations.

• Direct system testing, user acceptance testing (UAT), issue tracking, go-live activities, and post-implementation support.

• Develop standard operating procedures (SOPs), user guides, training materials, and conduct remote user training.

• Provide ongoing first-level support for systems and troubleshoot user-related issues.

• Enhance and maintain business systems, processes, customer relationship management (CRM), file management, and internal workflows.

• Create practical automations and integrations utilizing APIs, Zapier, Make, Power Automate, or similar platforms.

• Offer systems administration support for workplace health and safety (WHS), human resources (HR), marketing, website, and document management systems.

• Identify process inefficiencies, implement enhancements, and drive projects to successful completion.

• Manage timelines, follow up with stakeholders, and escalate issues when necessary.

⛳️ Requirements

• A minimum of 4 years of experience in business systems, implementation, IT coordination, or operations systems.

• Demonstrated experience in leading or supporting software implementations or migrations.

• Preferably familiar with Ascora; candidates with experience in similar job/field service systems will also be considered.

• Strong competencies in system configuration, workflows, data migration, testing, and troubleshooting.

• Exceptional skills in SOP creation, documentation, and user training.

• Proficient in English with confidence in communicating with Australian teams and vendors.

• Able to meet deadlines, manage stakeholder expectations, and escalate issues without formal authority.

• Highly organized, proactive, and capable of working independently with minimal supervision.

• Experience in construction, trades, field services, or facilities is strongly preferred.

• Familiarity with Xero, CRM, APIs, Zapier, Make, Power Automate, or Microsoft Project is an advantage.

• Comfortable handling confidential information and restricted system access.

• Candidates must be at ease working in a restricted-access environment and agree to sign a confidentiality and data handling agreement.

• Must disclose any existing ongoing roles or client commitments.

• Must indicate the engagement on LinkedIn as “Independent Contractor.”

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Supportive team environment focused on collaboration and innovation.