Business Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers through phone, chat, and email as needed when Customer Support queues are at capacity or under-resourced.

• Evaluate accounts for compliance issues, including fraud, chargebacks, and FCRA breaches.

• Act as the primary point of escalation for Customer Care representatives.

• Authorize refunds and manage escalated customer interactions.

• Refer issues to the Customer Care Supervisor when necessary.

• Generate reports and address ad hoc project requests from leadership.

• Balance competing priorities and deliverables to fulfill customer and business requirements.

⛳️ Requirements

• At least 5 years of experience in customer support or administrative roles.

• Proven track record of achieving monthly, quarterly, and annual targets.

• Exceptional written and verbal communication abilities.

• Strong analytical and critical thinking skills.

• Basic computing skills demonstrated.

• Proficient in Microsoft Office 365 applications (e.g., Outlook, Excel, Word).

• Must possess attention to detail, and be capable of working independently as well as within a dynamic team environment.

• Experience in exercising independent judgment and discretion.

• Outstanding organizational and follow-up capabilities.

• Ability to adapt to and implement changes effectively.

• Commitment to ongoing improvement of product and process knowledge through self-directed learning and training resources.

• Experience in collaborative teamwork and knowledge sharing.

• Customer support experience: 5 years (Preferred).

🏝️ Benefits

• Flexible PTO.

• 6% 401K match.

• Medical/Dental/Vision/Life Insurance.