Business Strategy Lead

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver high-level analytical support for the design, development, and communication of long-term business strategies.

• Collaborate with stakeholders to uncover opportunities that enhance customer retention, portfolio expansion, and new business acquisition.

• Assist in the development and execution of capture and recapture strategies.

• Create, implement, and refine customer outreach campaigns and engagement initiatives across various channels.

• Utilize Velocify, Volly, dialer technologies, and other related lead management tools.

• Evaluate customer, portfolio, lead, outreach, and campaign performance data.

• Generate actionable recommendations to boost customer engagement, conversion rates, retention, and overall business performance.

• Comply with risk and regulatory standards, policies, controls, and the Company's Risk Appetite.

• Identify risk-related concerns that need to be escalated to management.

• Foster an inclusive environment that aligns with the M&T Bank brand.

• Uphold internal control standards and address audit and regulatory matters.

• Provide work leadership and may oversee team members on specific projects.

⛳️ Requirements

• Strong analytical skills coupled with creative problem-solving abilities.

• Excellent interpersonal, written, and verbal communication skills.

• Self-driven, results-oriented, and highly organized.

• Capable of managing multiple tasks and working under tight deadlines.

• Proficient in using personal computers along with spreadsheet, database, graphing, and presentation software.

• Bachelor's degree with a minimum of 5 years of relevant work experience, or alternatively, a combined total of at least 9 years of higher education and/or work experience in lieu of a degree.

• Strong attention to detail.

• Ability to work independently while also functioning effectively as part of a team.

• Experience in developing and executing capture and recapture strategies within the mortgage sector.

• Familiarity with managing outreach initiatives, lead generation and management processes, customer retention efforts, and portfolio growth strategies.

• Experience in onboarding and managing Velocify, Volly, and dialer technologies.

• Ability to convert data and business insights into actionable recommendations.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.