Business Strategy Lead

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Delivers high-level analytical assistance in the formulation, development, and communication of long-term strategies.

• Collaborates with business and functional specialists to pinpoint opportunities that enhance customer retention, foster portfolio growth, and drive new business acquisition.

• Aids in the creation, execution, and refinement of capture and recapture strategies.

• Develops and executes strategies aimed at boosting customer retention, fortifying customer relationships, uncovering origination opportunities, and propelling portfolio growth.

• Designs, implements, and optimizes customer outreach campaigns and engagement initiatives across various channels.

• Utilizes Velocify, Volly, Dialer technologies, and associated lead management tools.

• Analyzes data related to customers, portfolios, leads, outreach, and campaign performance.

• Formulates actionable recommendations to enhance engagement, conversion, retention, and overall business performance.

• Complies with risk and regulatory standards, policies, and controls; escalates any risk-related concerns.

• Upholds internal control standards and executes audit and regulatory action items.

• Provides leadership in work and may indirectly oversee team members on specific projects.

⛳️ Requirements

• Excellent analytical skills coupled with innovative problem-solving abilities.

• Exceptional interpersonal, written, and verbal communication capabilities.

• Self-driven, results-oriented, and highly organized.

• Capable of managing multiple tasks and performing under time constraints.

• Proficient in personal computing and familiar with spreadsheet, database, graphing, and presentation software.

• Bachelor’s degree with a minimum of 5 years of relevant experience, or a combination of at least 9 years of higher education and/or work experience in lieu of a degree.

• Keen attention to detail.

• Ability to work autonomously and as a cooperative team member.

• Experience in developing and executing capture and recapture strategies within the mortgage sector.

• Background in managing outreach initiatives, lead generation, customer retention efforts, and portfolio growth strategies.

• Experience in onboarding and managing Velocify, Volly, and dialer technologies.

• Capability to translate data and business insights into practical recommendations.

🏝️ Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.

• Competitive salary with performance-based bonuses.

• Opportunities for professional growth and development.

• Flexible work arrangements.

• Generous paid time off policy.