Business Process Consultant – ServiceNow

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead and conduct client workshops to establish current and future processes alongside sponsors, stakeholders, and subject matter experts.

• Engage with stakeholders at all organizational levels within customer entities.

• Collaborate with the Project Manager to ensure project delivery adheres to established timelines and budgetary constraints.

• Simplify complex information and communicate user requirements for both technical and non-technical audiences.

• Create functional specifications, gap analysis reports, process flow diagrams, and user stories for both Agile and Waterfall projects.

• Ensure user stories feature well-defined acceptance criteria for development and testing purposes.

• Conduct backlog refinement, including support for prioritization and estimation.

• Serve as a liaison between business and technical teams to address business and technology challenges.

• Assist with sprint planning, execution, reviews, and retrospectives.

• Develop test scenarios and facilitate User Acceptance Testing, including the documentation of defects and tracking of enhancements.

• Lead backlog refinement sessions to prioritize enhancements and defects while minimizing the risk of scope creep.

• Create training materials and deliver training sessions for trainers or end-users.

• Advocate for continuous process improvement through the use of process metrics, KPIs, and dashboards.

⛳️ Requirements

• BA/BS degree in IT, IS, or a business-related field, or equivalent professional experience.

• Over 5 years of experience in IT business process analysis and optimization.

• Primary focus on the ServiceNow platform.

• Strong analytical skills and expertise in business process optimization.

• Proficient in process modeling, requirements analysis, and functional documentation.

• Exceptional written and verbal communication skills.

• Proven abilities in workshop facilitation and presentation.

• Strong skills in stakeholder management and relationship-building.

• Capacity to translate business requirements into scalable ServiceNow solutions that align with platform best practices.

• Comprehensive understanding of ServiceNow platform capabilities and solution design principles.

• Advanced proficiency in English.

• Preferred experience with CMDB, ITSM, and ITOM.

🏝️ Benefits

• Diversity and inclusion are ingrained in Atos's culture.

• Commitment to fostering a fair work environment.

• Dedication to ESG and CSR initiatives.

• Opportunities for professional development through training delivery and train-the-trainer programs.