Business Operations – People Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage billing processes, payment handling, monthly billing reviews, automated charging, auto-reconciliation, collections, and billing discrepancies.

• Detect billing irregularities and direct resolutions to the engineering team.

• Oversee the onboarding and offboarding of clients and tenants, encompassing billing, account setups, integrations, and teardowns.

• Facilitate employee onboarding and offboarding, including account management, tool allocations, access settings, contract handling, and equipment distribution.

• Create, update, and maintain the software knowledge database.

• Transform frequently asked questions and support inquiries into comprehensive documentation.

• Develop documented, replicable, and automated processes aligned with the priorities set by the Founder.

• Identify opportunities for process enhancements and automation.

• Draft specifications and engineering tickets for process improvements and automation tasks.

• Sustain automations, dashboards, and exception management queues.

• Process payroll and manage contractor agreements, payments, and adjustments.

• Oversee Deel and related HR systems, including time-off management, record-keeping, and compliance.

• Coordinate team activities, vendor relations, service providers, travel arrangements, purchases, budget management, temporary credit cards, expenses, conventions, offsites, and events.

• Liaise with recruitment vendors and agencies.

• Enhance the internal interview process and manage hiring from job opening to offer stage.

• Address additional administrative tasks as required.

⛳️ Requirements

• Minimum of 5 years in operations, finance/billing, people operations, or a combination of operational roles.

• Highly tech-savvy; proficient in AI, automation, and contemporary SaaS platforms.

• Advanced skills in AI automation, particularly with tools like Claude and similar technologies.

• Practical billing experience including payments, invoicing, reconciliation, or collections.

• Experience in People Operations/HR; sufficient admin-level exposure is necessary.

• Strong numerical skills, proficiency with spreadsheets, and attention to detail.

• Excellent and clear communication skills in English.

• Highly responsive and quick to address requests and exceptions.

• Strong focus on process improvement with an emphasis on AI-driven efficiency.

• Dependable, proactive, and capable of taking full responsibility for tasks.

• Comfortable working autonomously and juggling multiple priorities with minimal supervision.

• Experience in property management, short-term rentals, SaaS, subscription businesses, or other technology-driven and fast-paced environments is advantageous.

🏝️ Benefits

• Comprehensive health benefits package.

• Flexible work schedule and remote work options.

• Opportunities for professional development and growth.

• Collaborative and dynamic team environment.

• Access to cutting-edge technology and tools.