Business Operations Manager – Systems & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop activation and onboarding systems to transition new locations from signed contracts to operational status with minimal manual intervention.

• Create client reporting and billing-preparation workflows for review and approval, eliminating the need for manual assembly.

• Implement reporting mechanisms that offer leadership and clients real-time visibility into performance against plans.

• Manage cross-team data, encompassing commercial and contract terms, along with integrations that ensure data consistency.

• Spearhead system rollouts and provide training to users impacted by these changes.

• Oversee the intake and prioritization of requests from various departments across the organization.

• Document systems to enable others to build upon them effectively.

• Engage in discovery sessions with department heads and individual contributors.

• Redesign processes when necessary instead of simply automating existing workflows.

• Take ownership of deployed systems and address issues promptly when they arise.

⛳️ Requirements

• A minimum of 4 years of experience in operations, revenue or sales operations, business systems, or implementation.

• Proven history of developing tools rather than solely executing processes.

• Experience delivering functional tools that had users and were managed through failures.

• Capability to author and maintain software, beyond just configuring tools.

• Proficient in writing and maintaining APIs.

• Regular experience working within a repository.

• Ability to query production databases using SQL.

• Skill in scripting against third-party APIs.

• Familiarity with Claude and similar AI tools.

• Comprehensive understanding of the customer lifecycle from deal closure through activation, live operations, revenue recognition, and billing.

• Effective collaboration with department heads and individual contributors.

• Discovery-first approach: observe processes and converse with operators prior to development.

• Nice to have: experience in parking, hospitality, travel, or other operationally complex, multi-channel businesses.

• Nice to have: experience integrating systems with diverse formats, cadences, and data definitions.

• Nice to have: experience being the first or only individual engaged in this type of work.

🏝️ Benefits

• Stock options/equity included in every offer.

• Fully remote work from any location in the U.S.

• Flexible working hours outside the 10 a.m. – 6 p.m. Eastern collaboration window.

• Health, dental, and vision coverage with employer contributions.

• Paid time off.

• Autonomy over priorities and automation decisions.

• Work that accumulates by providing time back to the team.