Business Operations Lead – AI Transformation

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate with department leaders and frontline teams to gain insights into workflows, operational challenges, and business priorities.

• Analyze workflows, pinpoint bottlenecks, and redesign processes to enhance productivity, accuracy, speed, and overall outcomes.

• Discover opportunities to leverage AI, automation, low-code tools, workflow software, and productivity platforms.

• Create prototype solutions utilizing AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software.

• Work alongside engineering, data, and technology teams to develop sophisticated solutions.

• Evaluate operational data to identify performance gaps, define KPIs, and measure the impact of process improvements.

• Develop dashboards, reporting tools, performance scorecards, documentation, operating procedures, and training materials.

• Manage improvement initiatives from discovery through to implementation, adoption, measurement, and ongoing optimization.

• Revamp appointment scheduling workflows, enhance call center productivity, analyze provider utilization, automate reporting and administrative tasks, create operational dashboards, and streamline onboarding and cross-departmental workflows.

• Establish metrics that demonstrate improvements in efficiency, accuracy, speed, or cost.

⛳️ Requirements

• 3–5 years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement.

• Strong analytical skills and a structured approach to problem-solving.

• Proven experience in analyzing, redesigning, and optimizing business processes.

• Practical experience with AI tools such as ChatGPT, Claude, or similar technologies.

• Proficiency with spreadsheets, data analysis, dashboards, and modern productivity and automation tools.

• Ability to swiftly learn new business processes and recognize significant improvement opportunities.

• Strong communication abilities and confidence in engaging directly with department leaders and frontline employees.

• High level of ownership, resourcefulness, intellectual curiosity, and a strong bias towards execution.

• Experience in healthcare, healthcare technology, or operationally intensive service sectors is preferred but not mandatory.

• Background in management consulting, high-growth startups, or business transformation is preferred but not mandatory.

• Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools is preferred but not mandatory.

• Experience in building lightweight internal tools or implementing workflow automation is preferred but not mandatory.

• C1-level English proficiency is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Comprehensive health benefits and wellness programs.

• Collaborative and inclusive company culture.