Business Operation Consultant

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Evaluate intricate delivery challenges and opportunities across various countries, customers, services, and internal organizations.

• Define objectives, facts, constraints, business impacts, risks, dependencies, and ownership.

• Create comprehensive maps of end-to-end processes and delivery models to pinpoint gaps, inefficiencies, and areas for improvement.

• Transform vague requirements into actionable plans with defined priorities, work packages, milestones, owners, and decision points.

• Formulate solution proposals, recommendations, business cases, efficiency assessments, and profitability analyses.

• Identify and engage specialists and decision-makers across countries, delivery organizations, and support functions.

• Facilitate discussions across countries and functions, especially in scenarios with competing priorities or differing perspectives.

• Ensure the successful implementation of agreed solutions by clarifying responsibilities, resources, deadlines, and quality standards.

• Track progress, identify potential risks or delays, and initiate corrective measures as necessary.

• Validate implemented changes and suggest further enhancements based on outcomes and feedback.

• Assist management decisions with thorough analysis, options, recommendations, and implications for resources or budgets.

• Share delivery expertise and provide support to colleagues as a professional reference or mentor.

⛳️ Requirements

• Extensive professional experience in ICT service delivery, international delivery operations, or a closely related domain.

• Comprehensive understanding of end-to-end service delivery along with customer, operational, organizational, and commercial requirements.

• Demonstrated experience in enhancing processes, addressing delivery gaps, or driving change across teams and organizational boundaries.

• Experience collaborating with international delivery organizations and teams from various countries.

• Capability to evaluate delivery requirements, opportunities, services, and products while providing well-founded recommendations.

• Experience in preparing management decision proposals, business cases, efficiency assessments, or profitability analyses.

• Strong analytical skills, structured problem-solving abilities, stakeholder management, and communication skills.

• Ability to take initiative, work independently, and drive issues from initial assessment through to implementation and closure.

• Skill in influencing and securing commitment in an international matrix environment without relying on direct authority.

• Full professional working proficiency in English.

• Ability to create clear, high-quality management materials and decision proposals.

• Knowledge of Deutsche Telekom’s delivery services, processes, and organizational context is preferred.

• Proficiency in both verbal and written English is preferred.

• Knowledge of German is considered a plus.

• Advanced skills in Excel and data analysis.

• Experience creating Power BI reports or other forms of data visualization is a plus.

• Previous experience in service delivery management or project management is preferred.

🏝️ Benefits

• Option for remote work within Hungary.

• Opportunity to work with Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group.

• Professional reference point or mentoring support available.

• Collaboration with international delivery organizations and country teams.