Business Improvement Specialist

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Conduct audits of current processes, workflows, and standard operating procedures (SOPs) in relation to everyday execution.

• Create comprehensive maps of work across various teams, systems, and functions.

• Spot gaps in processes, systems, documentation, capabilities, accountability, and ownership.

• Observe and interview team members to gain insight into workflows and operational challenges.

• Identify bottlenecks, redundancies, unnecessary steps, handoff failures, and recurring issues.

• Convert findings into actionable recommendations and prioritized improvement opportunities.

• Design, test, implement, measure, and continuously enhance scalable process improvements.

• Assess and optimize workflows in Notion, ClickUp, Slack, Cubby, and Google Workspace.

• Discover opportunities for automation, integrations, reporting, and enhanced information flow.

• Construct and maintain SOPs, process maps, workflows, checklists, decision trees, and documentation standards.

• Ensure Notion serves as a reliable source of truth for operational knowledge.

• Set up documentation ownership, review cycles, and version control processes.

• Lead the execution of rollout plans, communication strategies, training sessions, implementation, adoption monitoring, and follow-ups for process and systems changes.

• Develop KPIs, trackers, dashboards, reporting mechanisms, and feedback loops.

• Utilize operational data to uncover trends, recurring issues, and systemic weaknesses.

• Leverage AI tools such as Claude for research, analysis, documentation, process design, reporting, and repetitive operational tasks.

⛳️ Requirements

• A minimum of 3 years of experience in process improvement, business systems, business operations, business analysis, organizational effectiveness, or a related field.

• Demonstrated experience in analyzing, designing, documenting, and enhancing business processes.

• Significant experience in creating and maintaining SOPs, workflows, process maps, and operational documentation.

• Proven ability to drive process improvements from diagnosis to implementation and adoption.

• Strong knowledge of organizational change and change implementation strategies.

• Excellent analytical and problem-solving capabilities with a data-driven approach.

• Skills in identifying root causes rather than merely addressing symptoms.

• Exceptional organizational abilities and meticulous attention to detail.

• Capacity to manage multiple projects, priorities, stakeholders, and moving components simultaneously.

• Strong ownership mentality with a commitment to follow-through.

• Superior written and verbal communication skills in English.

• Experience collaborating with remote or distributed teams.

• Proficient in Notion, ClickUp, Slack, and Google Workspace.

• Practical knowledge of AI tools, particularly Claude, and the ability to demonstrate their application in enhancing work processes.

• Capability to prioritize initiatives based on business impact, urgency, feasibility, and anticipated outcomes.

• Comfortable operating in a fast-paced, entrepreneurial environment.

• Ability to work full-time during Oklahoma business hours (9am–5pm CT).

• Strong plus: experience in self-storage, real estate, property management, hospitality, or other operationally intensive environments.

• Strong plus: familiarity with Cubby, AppFolio, or similar property management software.

• Strong plus: experience in operational reporting, KPI tracking, dashboards, or performance measurement.

• Strong plus: experience implementing organizational change across various departments or teams.

• Strong plus: experience in designing scalable knowledge management systems.

• Strong plus: experience with workflow automation, integrations, or no-code/low-code tools.

• Strong plus: experience working remotely with US-based companies or distributed international teams.

🏝️ Benefits

• Direct client engagement and the ability to manage client-related matters independently.

• Payments processed directly by the client; salary disbursed directly to the employee.

• Vacation leave and holiday scheduling aligned with client policies and business needs.

• Utilization of Loom video application during the interview process.

• Client reviews and next-step considerations for shortlisted candidates.