Business Engagement Specialist

This is a fully remote position, open to applicants in New Hampshire, +2 more states.

📋 Description

• Engage in direct outreach to potential customers, focusing mainly on CET's waste reduction initiatives through phone calls, emails, networking, and face-to-face meetings.

• Perform site visits and document photographic evidence to collect data supporting the work of Waste Resource Consultants.

• Inform prospects about program offerings and the associated cost and environmental benefits of participation.

• Evaluate customer needs and qualify opportunities based on established criteria prior to transitioning to value stream teams.

• Create and sustain targeted outreach lists in alignment with program priorities and capacity.

• Collaborate with Value Stream Managers and teams on outreach and engagement efforts.

• Keep value stream teams updated on prospect activities and gather necessary information for seamless transitions and customer service.

• Follow up with customers post-handoff, assist in overcoming obstacles, and alert the Head of Sales and relevant value stream teams about stalled opportunities.

• Aid value stream teams in enhancing lead-to-project conversion rates.

• Identify and nurture relationships with trade associations, municipal partners, chambers of commerce, haulers, and industry organizations.

• Actively participate in stakeholder networks, attend events, represent CET in a professional manner, and deliver presentations as required.

• Establish and maintain referral relationships that generate qualified leads.

• Recognize cross-program opportunities and direct leads to energy efficiency and other relevant teams.

• Operate across multiple programs and states, adapting outreach strategies to market dynamics, stakeholders, program requirements, and customer needs.

• Collect and disseminate market data, customer feedback, and observed trends to the Head of Sales and value stream teams.

• Maintain precise records of leads, partner activities, and customer communications in Salesforce.

• Monitor outreach activities, pipeline progress, outcomes, qualified leads, referrals, conversions, tons diverted, and emissions avoided.

• Provide feedback and suggestions for enhancing outreach and handoff processes.

• Travel frequently throughout Connecticut, New York, New Hampshire, Massachusetts, and neighboring states.

• Acquire and maintain knowledge of waste reduction, energy efficiency, and relevant industry trends.

• Assist in outreach campaigns, events, and business development efforts.

• Attend designated training sessions.

⛳️ Requirements

• Dedicated to CET's non-profit mission and objectives for carbon reduction.

• Bachelor's degree or an equivalent combination of relevant education and experience is preferred.

• At least 3–5 years of experience in outreach, business development, partnership cultivation, or customer engagement.

• Experience in waste reduction, sustainability, or energy efficiency is preferred.

• Comfortable initiating conversations with new prospects, including cold outreach, and developing relationships that yield measurable outcomes.

• Proven track record of representing an organization professionally at events, meetings, and presentations.

• Strong interpersonal and communication skills, including active listening and clear verbal and written expression.

• Ability to collaborate effectively with value stream teams.

• Bilingual or multilingual skills are preferred, especially in Spanish, Portuguese, Haitian Creole, Mandarin, or other languages.

• Capacity to quickly grasp technical concepts and articulate program offerings clearly to diverse audiences.

• Well-organized, capable of managing multiple priorities, consistently following through, and working independently.

• Ability to track, analyze, and report on activities and outcomes.

• Experience with MS Office and CRM software is required; familiarity with Salesforce is preferred.

• Willingness to travel within the assigned service area and transport essential work materials.

• Access to a reliable personal vehicle for work-related travel.

• Valid driver's license and an acceptable Motor Vehicle Record.

• Ability to work remotely with reliable high-speed internet and maintain confidentiality during conversations.

• Successful completion of a background check and motor vehicle record check is required as a condition of employment.

🏝️ Benefits

• Health, wellness, and paid time off benefits starting on the first day of employment.

• Generous paid time off, including vacation and personal/sick days.

• Eight paid holidays and five floating holidays.

• Comprehensive medical and dental insurance with substantial employer contributions.

• Flexible spending accounts for health and dependent care.

• Vision insurance.

• Life insurance, including an employer-paid group plan.

• Disability insurance.

• Supplemental accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Employer-paid Employee Assistance Program.

• Monthly mindfulness and stress reduction activities.

• Retirement plan featuring a 3% company match.

• Provision of a laptop and other office technology.

• $85 monthly stipend for home internet and/or phone expenses.

• Reimbursement for approved business mileage at the current IRS standard mileage rate.

• Reimbursement for reasonable travel expenses according to the organization's travel reimbursement policy.

• Potential for variable compensation based on performance.