Business Development, Sales Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of a small portfolio of clients, fostering relationships and generating revenue within designated accounts.

• Identify, assess, and progress targeted opportunities from initial engagement to quotation and closure.

• Collaborate with the Sr. Manager of Magnet Sales to create account plans and pursuit strategies.

• Serve as the company's representative during customer calls, trade shows, and site visits.

• Ensure precise CRM records are maintained in Microsoft Dynamics 365 for accounts, contacts, opportunities, and activities.

• Document and monitor customer interactions, communications, and quoting activities in the CRM.

• Oversee customer contact databases, rectifying any missing or inconsistent records.

• Assist in onboarding new sales team members regarding CRM usage and best practices.

• Monitor open quotes and proposals, ensuring timely follow-up actions are taken.

• Keep quote logs and analyze hit rates, win/loss ratios, and turnaround times.

• Collaborate with Applications Engineering and Sales to provide accurate and timely quotes.

• Prepare proposal documentation, commercial summaries, and pricing analyses.

• Organize customer meetings, including agendas, logistics, presentations, and meeting minutes.

• Track action items from meetings and follow up to ensure completion.

• Coordinate customer site visits, handling scheduling, travel, itineraries, logistics, agendas, and presentations.

• Work with engineering, operations, and quality teams during site visits.

• Manage logistics for trade shows, webinars, event calendars, promotional materials, and post-event lead follow-up.

• Provide administrative and coordination support to Sales and Proposals teams.

• Generate reports, dashboards, and sales summaries for leadership review.

• Facilitate communication between Sales, Engineering, Marketing, and Operations departments.

• Oversee shared sales calendars, team travel arrangements, and scheduling activities.

• Assist with special projects assigned by the Sr. Manager of Magnet Sales.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Marketing, Communications, Engineering, or a related field is preferred.

• 3 to 5 years of experience in a sales, business development, inside sales, sales support, or sales operations role.

• A combination of relevant commercial experience will also be taken into account.

• Proven experience in managing CRM systems and ensuring data accuracy.

• Previous experience supporting or working with sales teams in an industrial, manufacturing, or technical setting is advantageous.

• Experience in coordinating trade shows, customer events, or corporate travel is highly desirable.

• Ability to work efficiently in a remote, distributed team environment.

• Highly organized with exceptional attention to detail, capable of managing multiple tasks simultaneously.

• Excellent written and verbal communication skills, presenting a professional demeanor when interacting with customers.

• Proven ability to build relationships and advance customer opportunities directly.

• Proficient in Microsoft Office Suite, with advanced skills in PowerPoint and Excel.

• Experience with CRM platforms; familiarity with Microsoft Dynamics 365 is preferred, while Salesforce or HubSpot is acceptable.

• Ability to develop polished, professional PowerPoint presentations tailored to specific customer audiences.

• Self-motivated and proactive, with a strong service-oriented approach.

• Comfortable operating in a fast-paced startup environment with shifting priorities.

• Strong interpersonal skills and the ability to collaborate effectively across teams and functions.

🏝️ Benefits

• Equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.

• Home office or typical office environment.