Business Development Representative – Healthcare, Aesthetics

This is a fully remote position, open to applicants in Brazil, +5 more countries.

📋 Description

• Engage with new inquiries and transform prospective patients into scheduled appointments.

• Reconnect with dormant patients, lost leads, and past inquiries to create new sales opportunities.

• Make outbound calls and conduct regular follow-ups to promote bookings and treatment purchases.

• Clearly explain available treatments and packages by utilizing approved information and sales protocols.

• Actively ask for the sale and assist in finalizing treatment or package purchases.

• Dispatch secure payment links, oversee payment statuses, and follow up on pending deposits or purchases.

• Monitor lead conversions, appointment bookings, and sales performance in relation to set goals.

• Handle incoming and overflow calls via RingCentral.

• Address patient inquiries and provide essential information about services, appointments, and subsequent steps.

• Foster connections with prospective and current patients.

• Direct clinical or specialized inquiries to the appropriate personnel.

• Accurately document call details and ensure prompt follow-ups.

• Maintain precise patient and lead information within the Aesthetic Record CRM.

• Update lead statuses, log calls, and oversee follow-up activities.

• Schedule appointments and keep an organized practice calendar.

• Ensure appointment readiness and manage follow-up coordination.

• Systematically manage sales pipelines and identify leads that need additional outreach.

• Provide general administrative and back-office support as required.

• Oversee lead reactivation and outreach efforts for an established database of prospective and existing patients.

• Aim for appointment conversion and sales performance goals independently.

⛳️ Requirements

• Demonstrated sales experience with a proven ability to close deals.

• Practical experience in appointment setting, lead follow-up, and sales conversion.

• Experience in making outbound calls, proactive outreach, and cold calling.

• Capability to reactivate inactive leads and pursue sales opportunities.

• Exceptional verbal and written communication skills in English.

• Strong phone etiquette coupled with a warm, friendly, persuasive, and professional demeanor.

• Proficient in explaining products or services, overcoming objections, and requesting the sale.

• Strong organizational skills and meticulous attention to detail in maintaining CRM records and tracking follow-ups.

• Ability to manage multiple leads, prioritize opportunities, and strive toward performance targets.

• Eagerness to learn about treatments, packages, sales scripts, and established procedures.

• Understanding of customer confidentiality and commitment to adhering to HIPAA regulations.

• Proactive, persistent, self-driven, dependable, and capable of working independently.

• Willingness to shift from part-time to full-time as business needs evolve.

• Must be articulate in both spoken and written professional English.

• Comfortable with handling both inbound and outbound calls.

• Availability Monday–Friday, from 10:00 AM to 2:00 PM Pacific Time.

• Open to potentially increasing hours to full-time.

• Required to submit an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be able to participate in video meetings with the camera on when necessary.

• Must possess a reliable laptop or desktop computer.

• Maintain a stable high-speed internet connection of at least 25 Mbps.

• Use a noise-canceling headset.

• Have a working webcam for virtual meetings.

• Ensure a quiet and professional work environment.

• Preferred: experience in medical spas, aesthetics, healthcare sales, or related fields.

• Preferred: familiarity with Aesthetic Record CRM or similar platforms.

• Preferred: experience in selling treatments, service packages, memberships, or high-value offerings.

• Preferred: experience managing extensive lead databases and reactivation campaigns.

• Preferred: proficiency in Spanish and English, but not required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to assist in handling PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Exclusive training on communication, client management, productivity systems, and best practices.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client's requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on performance.

• Direct training, sales scripts, and guidance.