Business Development Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate a qualified pipeline for the Account Executive (AE) team targeting mid-market and enterprise accounts.

• Conduct research on target accounts, focusing on ticket volumes, channels, regulatory constraints, and current support experiences.

• Execute multi-threaded outreach via email, phone, and LinkedIn to Heads of Support, Customer Experience (CX), Operations, and executives.

• Evaluate prospects’ existing support experiences and incorporate findings into outreach strategies.

• Follow up on inbound leads, events, and campaigns in collaboration with the Demand Generation team.

• Develop and refine AI-enhanced prospecting workflows, which include research agents, account scoring, and tailored messaging.

• Rigorously qualify prospects and ensure smooth handoffs to Account Executives.

• Communicate market feedback, objections, competitor insights, and buyer pain points to sales, marketing, and product teams.

• Manage territory and account plans while preparing for outreach initiatives.

• Create the Business Development Representative (BDR) function’s playbook, including metrics, effective strategies, hiring, and onboarding processes.

• Collaborate with Account Executives, founders, the Go-To-Market (GTM) Engineer, and product teams.

⛳️ Requirements

• 1–3 years of experience in a BDR/SDR or similar customer-facing role that meets targets in the B2B SaaS sector.

• A self-starter who quickly learns and demonstrates initiative.

• Interest and capability in outbound prospecting and cold calling.

• Curiosity about business operations and the ability to pinpoint customer pain points.

• Strong writing skills that are clear and concise.

• Aptitude for learning and effectively using new tools rapidly.

• Existing interest in AI and a willingness to develop AI-driven workflows.

• Capacity to accept feedback, iterate quickly, and remain accountable to performance targets.

• Preferred: Experience in customer support/CX operations or selling to industries like fintech, healthcare, or other regulated sectors.

• Required to provide LinkedIn profile, resume, location, and visa sponsorship details during application.

🏝️ Benefits

• Flexible working hours.

• Paid approximately two-day work trial.

• Unlimited access to AI tools with no usage restrictions.

• Professional development through practical AI work.

• Biannual company trips to Hawaii.

• Opportunities for advancement and career growth.

• A diverse and inclusive workplace.

• A high-trust, low-ego culture.