Business Development Manager – Splunk Renewals

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee daily operations related to business renewals.

• Take ownership of and coordinate essential business activities, operational processes, and follow-up priorities.

• Enhance renewal performance and drive business outcomes.

• Supervise the renewal pipeline, retention, attrition, and expansion performance.

• Recognize risks and opportunities, coordinating actions to boost recurring revenue results.

• Lead cross-functional execution and collaborate with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations teams.

• Address issues, eliminate execution obstacles, and align teams with business priorities.

• Identify process inefficiencies, streamline workflows, standardize repeatable processes, and implement automation and digital tools.

• Minimize manual efforts and enhance operational scalability.

• Create and maintain business reviews, performance reports, dashboards, and actionable insights.

• Provide insights for decision-making and ensure transparency regarding renewals health and execution.

⛳️ Requirements

• A minimum of 5 years of experience in SaaS renewals, recurring revenue operations, subscription business management, or a related area.

• Proven experience in coordinating cross-functional initiatives and executing strategies across Sales, Renewals, Customer Experience, Finance, or Operations teams.

• Strong analytical, organizational, and problem-solving abilities.

• Capacity to convert business data into actionable insights.

• Experience in enhancing business processes, managing operational workflows, and driving accountability among diverse stakeholders.

• Exceptional communication and stakeholder management skills, capable of influencing outcomes across teams and leadership levels.

• Preferred: Over 5 years of experience in supporting or managing enterprise SaaS renewals within a complex, matrixed organization.

• Knowledge of renewal forecasting, pipeline management, retention metrics, attrition analysis, and expansion opportunities.

• Familiarity with CRM tools, renewals management systems, business intelligence applications, and workflow automation.

• Experience in developing business reviews, operational dashboards, process documentation, and field enablement materials.

• Ability to identify operational gaps, independently drive resolutions, and manage multiple competing priorities.

• Experience in leveraging AI and automation tools to enhance business insights, streamline workflows, and boost operational efficiency.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, contingent on continued employment and vesting criteria.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee's birthday.

• Paid year-end holiday shutdown.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business considerations.

• 80 hours of sick time off granted on the hire date and each subsequent January 1st.

• Up to 80 hours of any unused sick time can be carried forward.

• Additional paid time off for critical family emergencies.

• Option for 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, aligning with Cisco policies.

• Performance-based incentive pay for employees on sales plans.

• Opportunities for professional growth and development.

• Global collaboration and opportunities to scale projects.