Business Development Manager – Splunk Renewals

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Oversee daily operations related to renewals business.

• Take ownership and manage key business functions, operational processes, and prioritize follow-through activities.

• Contribute to the enhancement of renewal performance and overall business results.

• Track the renewal pipeline, retention rates, attrition, and expansion performance metrics.

• Recognize potential risks and opportunities, coordinating actions to boost recurring revenue outcomes.

• Facilitate cross-departmental collaboration with Sales, Renewals, Customer Experience, Finance, Product Management, and Operations.

• Address issues, eliminate execution obstacles, and ensure team alignment on business priorities.

• Identify process inefficiencies, optimize workflows, standardize repeatable processes, and implement automation and digital solutions.

• Create and maintain business reviews, performance reports, dashboards, and actionable insights.

• Ensure continuous visibility into the health and execution of renewals.

⛳️ Requirements

• Minimum of 5 years’ experience in SaaS renewals, recurring revenue operations, subscription business management, or a related discipline.

• Proven experience in coordinating cross-functional projects and driving execution among Sales, Renewals, Customer Experience, Finance, or Operations teams.

• Strong analytical, organizational, and problem-solving capabilities.

• Proficient in converting business data into actionable insights.

• Experience in enhancing business processes, managing operational workflows, and ensuring accountability among multiple stakeholders.

• Excellent communication and stakeholder management abilities.

• Capacity to influence outcomes across teams and at various leadership levels.

• Preferred: Over 5 years of experience in supporting or managing enterprise SaaS renewals within a complex, matrix organization.

• Familiarity with renewal forecasting, pipeline management, retention metrics, attrition analysis, and opportunities for expansion.

• Proficient in CRM, renewals management systems, business intelligence tools, and workflow automation.

• Experience in developing business reviews, operational dashboards, process documentation, and materials for field enablement.

• Capability to identify operational deficiencies, independently facilitate resolutions, and manage multiple competing priorities.

• Experience utilizing AI and automation tools to enhance business insights, streamline workflows, and boost operational efficiency.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays each calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off dedicated to personal wellness.

• 16 days of paid vacation per calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick leave provided at the time of hire and each January 1st.

• Up to 80 hours of unused sick leave may be carried forward.

• Additional paid leave for critical or emergency family situations.

• Optional 10 paid volunteer days per calendar year.

• Annual bonuses for non-sales positions.

• Performance-based incentive pay for employees on sales plans.