Business Development Manager – Data Center Aftermarket

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Develop and implement the national strategy for the growth of Data Center aftermarket services.

• Enhance sales of maintenance agreements, increase attachment rates, boost recurring revenue, and improve customer retention.

• Collaborate with District Service teams to identify, create, price, propose, negotiate, and secure Data Center maintenance agreements and additional aftermarket service opportunities.

• Act as the national subject matter expert for Data Center services.

• Engage with the SVP of Sales and VP of National Accounts to gain insights on market activity and customer needs.

• Create standardized maintenance agreement programs and define scopes of work.

• Establish and uphold national pricing strategies.

• Transition equipment customers into long-term service clients and enhance existing service relationships.

• Assist in strategic and complex opportunities through customer meetings, account strategies, proposals, presentations, negotiations, and contract development.

• Coordinate opportunities at both national and multi-District levels.

• Develop standardized tools, processes, proposal templates, pricing methodologies, and best practices.

• Analyze installed equipment, customer relationships, market trends, competitive activities, pipeline status, win rates, pricing, margins, and business intelligence.

• Establish and track key performance indicators for aftermarket services.

• Provide training, coaching, and subject matter expertise to District Service and Sales teams.

• Cultivate and maintain strategic relationships with key Data Center customers and industry stakeholders.

• Identify opportunities to enhance processes, policies, programs, pricing, and service offerings.

• Lead through influence among District and functional leaders and drive the adoption of national strategies and standards.

• Offer leadership and strategic recommendations to senior management regarding strategy, opportunities, customer needs, pricing, investments, and performance.

⛳️ Requirements

• Bachelor’s degree in business, engineering, or a related field, or equivalent work experience.

• 5+ years of relevant experience, including over 5 years in management, leadership, business development, or strategic sales.

• Preferred: 10+ years of relevant experience, with at least 5 years specifically in Data Centers, mission-critical facilities, HVAC service, aftermarket service, or strategic account development.

• Work visa sponsorship is not available for this position.

• Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law.

• Safety-sensitive positions may require cannabis (marijuana) testing.

🏝️ Benefits

• The opportunity to make a significant impact and shape your career with a company dedicated to growth.

• A supportive organization committed to including and engaging diverse individuals, perspectives, and ideas.

• Multiple medical insurance plan options available.

• Dental and vision insurance coverage.

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2%.

• Company-provided life insurance.

• Optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.

• Short-term and long-term disability insurance.

• 3 weeks of paid time off for new employees.

• 11 company-paid holidays.

• Vacation accrues on a monthly basis, unless applicable federal, state, and local laws dictate a faster accrual.

• Paid sick time in accordance with federal, state, and local laws.

• Paid parental leave.

• Tuition reimbursement after 6 months of continuous service.

• Potential bonus of up to 25%.