Business Development Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish long-term, mutually beneficial partnerships with both prospective and existing clients.

• Generate new client leads and create strategies to secure agreements for translation, localization, and ancillary solutions.

• Actively identify, prospect, qualify, and close new business opportunities within a designated U.S. territory or market segment.

• Manage the entire sales cycle, from researching target accounts and outreach to discovery, solution development, proposal preparation, negotiation, contract execution, and transition to delivery.

• Build and sustain a qualified sales pipeline through outbound prospecting, referrals, networking, participation in industry events, and coordinated marketing efforts.

• Meet assigned bookings, revenue, pipeline, and activity targets while maintaining comprehensive territory, account, and opportunity plans.

• Recognize client business needs and present translation, localization, and related language solutions using a consultative, value-driven approach.

• Lead discovery sessions with business, procurement, operational, and technical stakeholders; gather requirements and coordinate with internal subject-matter experts.

• Collaborate with Project Management, Operations, Finance, Legal, and other teams on estimates, solution designs, proposals, RFP/RFQ/RFI responses, statements of work, and commercial terms.

• Secure internal approvals prior to submitting pricing, proposals, or contractual commitments.

• Deliver presentations and proposals, address objections, negotiate within authorized parameters, and successfully close opportunities.

• Maintain data regarding clients, activities, opportunities, pipeline, next steps, and forecasts in Salesforce or other approved systems.

• Coordinate the post-sale transition to Project Management, including scope, commitments, risks, and client expectations.

• Cultivate relationships with prospective clients and key decision-makers, serving as the primary commercial contact.

• Maintain communication with newly acquired clients during implementation and resolve any commercial or expectation-setting issues with delivery teams.

• Represent LanguageLine Solutions at client meetings, conferences, trade shows, and industry events.

• Travel within the United States as required by business needs.

• Share client feedback, competitive insights, and market trends with internal teams.

• Support cross-functional process and quality improvement initiatives.

• Stay informed about translation, localization, language technology, and relevant AI services.

• Contribute to the Quality Management System and perform additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in business, marketing, communications, international business, or a related field is preferred, or an equivalent combination of education and relevant experience.

• A minimum of three years of quota-carrying business-to-business sales or business development experience in professional services, technology, AI services, or other complex solutions.

• Proven track record as a hunter in creating pipeline and successfully closing new business while meeting or exceeding assigned sales targets.

• Experience managing the complete sales cycle, including outbound prospecting, discovery, proposal or RFP responses, pricing, negotiation, contracting, and transition.

• Preferred experience in the translation or localization industry; relevant knowledge of software, AI services, language technology, or technology-enabled services is also valued.

• Ability to work independently across remote, cross-functional teams while managing multiple complex opportunities at various sales stages.

• Consultative and solution-selling abilities, including discovery, business-case development, value positioning, objection handling, and closing.

• Strong skills in outbound prospecting, lead qualification, account research, territory planning, and pipeline development.

• Commercial and financial acumen, including pricing, margin awareness, deal structuring, and contract negotiation within authorized limits.

• Proficiency with CRM systems, pipeline management, and forecasting practices; experience with Salesforce is preferred.

• Excellent written and verbal communication, presentation, and persuasion skills when dealing with senior business, procurement, operational, and technical stakeholders.

• Strong organizational skills, with the ability to follow through and prioritize across multiple opportunities, deadlines, and internal contributors.

• Capacity to build credible relationships while maintaining confidentiality, sound judgment, and professionalism.

• Working knowledge of the translation and localization workflows, pricing, and project delivery, or the ability to quickly learn the language-services business.

• Familiarity with software, AI-enabled services, language technology, or other technology-enabled solutions is preferred.

• Ability to analyze sales activity, conversion, pipeline, and forecast data to enhance execution.

• Must be authorized to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• Ongoing opportunities for professional development.

• Travel within the United States as business needs dictate.

• Reasonable accommodations provided throughout the employment process.

• Equal employment opportunity and nondiscrimination protections.