Business Development Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Propel profitable growth by actively acquiring new business while ensuring the retention, enhancement, and satisfaction of existing client relationships.

• Manage the new business pipeline from initial prospecting through to proposal, closure, and contract execution.

• Collaborate with the marketing team to develop both generic and tailored presentations and marketing materials.

• Participate in industry events to promote Activate Collision Solutions and establish long-term client accounts.

• Represent Activate Collision Solutions at client-facing forums, senior reviews, external events, and strategic planning sessions.

• Assist the Managing Director in managing major insurer and broker client relationships.

• Gain an understanding of client business models, claims procedures, cost determinants, and strategic priorities.

• Serve as a senior escalation point for complex client issues.

• Achieve revenue, margin, and volume targets for the client portfolio.

• Identify opportunities for account growth, service enhancements, cross-selling, and innovation.

• Lead contract renewals, commercial negotiations, and responses to tenders.

• Monitor market trends, regulatory developments, and competitor activities.

• Measure performance against KPIs and convert analysis into actionable commercial strategies.

• Conduct service reviews and performance reporting, ensuring SLAs and client expectations are met or surpassed.

• Work alongside internal teams to provide high-quality service throughout the repair network.

• Foster continuous improvement in service quality, efficiency, and customer outcomes.

• Oversee the daily operations of the Client Relationship Manager.

• Establish objectives and nurture a collaborative, high-performance culture.

• Support colleague development through guidance, feedback, recognition, and sharing of expertise.

• Communicate updates, potential risks, and long-term strategies to senior management.

• Operate within established budgets and commercial governance frameworks.

• Comply with relevant regulatory rules and guidelines.

⛳️ Requirements

• Demonstrated experience in new business development with motor insurers and brokers.

• Strong knowledge of motor claims, repair networks, and the accident management lifecycle.

• Proven track record of acquiring and expanding major accounts, achieving revenue and margin goals, and leading contract renewals and negotiations.

• Exceptional stakeholder management and communication skills, capable of influencing and building trust at senior and board levels.

• Demonstrated experience in people management.

• Commercially aware with analytical skills to identify growth prospects and translate data into actionable insights.

• Experience in presenting to external stakeholders and managing complex, high-value strategic partnerships.

• Confident in leading service reviews and performance reporting, with strong data literacy (e.g., Excel, Power BI, CRM reporting tools).

• Proficient in CRM systems, reporting tools, and Microsoft Office applications (PowerPoint, Word, etc.).

• Awareness of relevant regulatory and compliance standards within the insurance and claims sector.

• Solution-oriented, resilient, and comfortable working in a fast-paced, multi-site environment.

• A self-starter focused on achieving goals successfully, with a positive attitude.

• Willingness to travel across various UK locations as required.

🏝️ Benefits

• 33 days of holiday, inclusive of bank holidays.

• Personal health cash plan – reimburse the costs for everyday healthcare such as dental and optical check-ups.

• Enhanced maternity, paternity, adoption, and shared parental leave pay.

• Life assurance coverage at three times your basic salary.

• Complimentary breakfasts and fresh fruit.

• A surprise for everyone on their birthday.

• Authentic opportunities for development and career progression.

• Regular feedback and career planning sessions.

• Team events and company-wide celebrations.

• A supportive culture with the necessary tools to excel in your work.