Business Development, Customer Success Specialist – EdTech

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research to identify target institutions and contacts for creating focused prospect pipelines.

• Implement consistent outbound communications through phone calls, personalized emails, and follow-up sequences.

• Engage in consultative discovery conversations to uncover institutional needs and assess potential usage.

• Provide tailored live demonstrations of the ELSiE platform.

• Guide and support instructors during pilot onboarding, setup, and initial classroom execution.

• Track pilot progress, identify barriers to adoption, and propose actions to address stalled implementations.

• Collect and analyze instructor feedback to recognize systemic product and market trends.

• Maintain documentation of activities, ensure pipeline accuracy, and create monthly status reports within Salesforce.

• Collaborate with sales leaders, product teams, and the Program Director.

• Establish qualified pilot opportunities, assist instructors during live classroom implementations, and collect structured market evidence regarding product viability.

• Formulate continuation strategies for successful pilots and recruit faculty contacts for case studies or reference calls.

⛳️ Requirements

• Proven experience in executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding.

• Capable of conducting problem-based discovery conversations and effectively presenting live digital product demonstrations.

• Practical experience in navigating and updating CRMs like Salesforce for pipeline management and reporting.

• Demonstrated ability to function effectively in early-stage product environments with evolving processes.

• Willingness to provide professional references or case studies that showcase success in user activation or pilot management.

• Preferred: Experience in higher education, edtech, or academic customer success.

• Preferred: Background in supporting faculty, department chairs, or instructional designers.

• Preferred: Familiarity with AI-enabled tools, simulation learning, or pilot program management.

• Preferred: Understanding of academic purchasing cycles or coordination of user agreements.

• Approximately 40 hours per week.

• Remote position available within the United States.

🏝️ Benefits

• Comprehensive health benefits.

• Flexible work environment.

• Opportunities for professional development.

• Collaborative team culture.

• Access to cutting-edge technology and resources.