Business Development Associate

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to enhance referrals and attract new client visits.

• Create strategies to expand existing partnerships and establish new referral connections.

• Identify high-potential providers, practices, specialties, and healthcare organizations within designated markets.

• Utilize referral and account data to prioritize outreach, pinpoint opportunities, and re-engage inactive or declining partners.

• Cultivate relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other stakeholders in healthcare.

• Execute proactive outreach through phone calls, emails, virtual meetings, and face-to-face interactions when suitable.

• Inform partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance plans.

• Act as a reliable point of contact and foster relationships across various levels of strategic accounts.

• Assist partners in navigating the Thriveworks referral process and eliminating barriers to patient access.

• Encourage the adoption of referral tools, including the Patient Referral Dashboard.

• Recognize recurring partner needs and collaborate internally to enhance the referral experience.

• Ensure strong follow-through on partner commitments, meetings, and growth opportunities.

• Investigate healthcare markets and identify new partnership prospects.

• Establish connections with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

• Prioritize accounts based on referral potential, performance, and strategic significance.

• Keep accurate account and activity records in Salesforce.

• Leverage CRM, dashboards, and referral data to assess performance and prioritize opportunities.

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and promote growth.

• Success will be measured by new client visits and referral growth, new and expanded referral partnerships, reactivation of inactive accounts, expansion across providers/offices/departments/locations, outbound outreach and account management, Patient Referral Dashboard adoption, Salesforce accuracy and follow-through, and contributions to Business Development and Care Partnerships objectives.

⛳️ Requirements

• Residency in the state of New Jersey is required for this position.

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related discipline.

• Excellent communication, relationship-building, and problem-solving abilities.

• Confidence in outbound outreach and developing new professional relationships.

• Capability to manage multiple accounts and independently prioritize opportunities.

• Comfort in utilizing data and performance metrics to inform decisions.

• Experience with CRM systems; Salesforce experience is strongly preferred.

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related area is preferred.

• Strong sense of ownership, organization, and follow-through.

• Ability to excel in a dynamic, growth-focused environment in New Jersey.

• Candidates must be legally authorized to work in the United States at the time of hiring.

• This position is not eligible for employment visa sponsorship, either now or in the future.

🏝️ Benefits

• A fantastic team culture.

• Healthcare, Dental, Vision, and life insurance benefits.

• 401K plan with a 3% employer match.

• Paid time off and paid holidays.

• Additional coverage options such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance are available.

• Opportunities for professional development and advancement.