Business Central Support Team Lead – Managed Services

This is a fully remote position, open to applicants in Ireland, +1 more country.

📋 Description

• Lead, mentor, and nurture a team of Business Central Functional and Technical Consultants.

• Offer technical direction and daily leadership for support and change initiatives.

• Assist with performance evaluations, development strategies, and skill enhancement.

• Direct the technical and functional strategy for Business Central within the Managed Services division.

• Ensure that delivery teams adhere to ITIL-compliant Incident, Problem, and Change Management protocols.

• Track SLA, KPI, and service performance metrics, and implement corrective measures as necessary.

• Serve as the senior escalation point for intricate Business Central support challenges.

• Maintain knowledge bases, runbooks, standard operating procedures (SOPs), and support documentation.

• Guide clients on Microsoft release cycles, upgrades, and Business Central roadmaps.

• Act as the main escalation contact for customers using Business Central managed services.

• Engage in Monthly and Quarterly Service Reviews.

• Present on service performance, SLA compliance, improvement efforts, and potential risks.

• Collaborate with clients, technical teams, practice leadership, and service management to ensure exceptional service delivery.

⛳️ Requirements

• Over 5 years of experience with Microsoft Dynamics 365 Business Central.

• Strong functional and technical comprehension of Business Central solutions.

• Previous experience in leading, mentoring, or coordinating consultants or support teams.

• Background in Managed Services, ERP Support, or Consulting environments.

• Familiarity with Business Central ISV solutions, including Continia, Jet Reports, Insight Works, and Power BI.

• Outstanding communication, stakeholder engagement, and presentation abilities.

• Ability to embody TEKenable’s core values of resilience, heartfelt service, continuous improvement, and an unquenchable curiosity.

🏝️ Benefits

• Remote work flexibility from anywhere in Ireland or the UK.

• Provision of a laptop and any additional necessary equipment.

• Flexible working hours around core business times, subject to manager approval.

• Comprehensive health insurance stipend.

• Employee pension scheme.

• Regular company outings, events, and activities.

• Opportunities for professional growth and architectural development.

• Exposure to international projects and diverse clients.

• Wide-ranging technology exposure across Microsoft, Salesforce, and low-code platforms.